Assistant Vice President, Customer Supply Chain (CVS/Walgreens), L'Oréal Operations

L'Oréal; Clark (NJ); Hybrid; USD 147,000 - 213,000; Full time

Benefits offered by this job

Hybrid work policy (3 days in office,

Flexible time off

Access to company perks

Learning & development opportunities

Employee resource groups

Wellness programs

Job summary

L’Oréal Operations in Clark, New Jersey invites an experienced professional to join as Assistant Vice President, Customer Supply Chain – Drug, overseeing strategic partnerships and end-to-end supply chain initiatives with CVS and Walgreens.

You will lead cross-functional teams, optimize OTIF, improve in-stock and online availability, and steer S&OP alignment. Travel up to 25% and a hybrid work policy apply in this role.

Qualifications

• Bachelor’s degree required.
• 10+ years’ experience in FMCG Supply Chain or equivalent; at least 3 years in a customer-facing role.
• Excellent professional verbal & written communication, including negotiation skills.
• Demonstrated analytical approach to management of supply chain interface between CPG organization and the customer.
• Ability to influence end-to-end Supply Chain and other functions across reporting lines.
• Proven ability to structure and conduct supply chain analyses with emphasis on customer collaborative results.
• Effective in motivating and developing talent; leadership experience.
• History of engaging and leading teams while developing talent pipeline.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration sponsorship offered.
• Being present in the office three days a week is considered an essential function.

Responsibilities

• Strategic Customer Partnership & External Relations
• Develop and execute tailored supply chain strategies that optimize service levels, OTIF, and trade inventory while balancing cost-to-serve with commercial goals.
• Strengthen retailer partnership: CVS and Walgreens, establish strategic goals, lead joint initiatives, influence external purchasing decisions.
• Customer Advocacy: champion the customer’s perspective within internal teams.
• Supply Chain Optimization & Operational Excellence
• Process & Technology Enhancement: drive continuous improvement to streamline shipments, availability, and online availability.
• Replenishment Alignment: align operational capabilities with customer replenishment strategies.
• Root Cause & Performance Analysis: collaborate to investigate bottlenecks and implement action plans.
• Cross-Functional Leadership: lead meetings on customer supply chain topics with actionable recommendations.
• Leadership & Team Development: mentor and develop the Customer Supply Chain team; build succession plans.

Skills

FMCG Supply Chain

Customer-facing role

Negotiation skills

Education

Bachelor’s degree

Job description

Job Title Assistant Vice President, Customer Supply Chain – Drug

Division: CPD Operations

Location: Clark, New Jersey

Reports To: VP, CPD Customer Supply Chain

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

What You Will Do

This position supports Supply Chain and Commercial initiatives for two of our top retailer partners, CVS and Walgreens. This role plays a critical role in bridging L'Oréal's supply chain capabilities with our commercial objectives, specifically leading our strategic partnership with both retailers. This role focuses on optimizing service levels, driving operational efficiencies, and fostering strong cross-functional and external relationships to maximize product availability (ISA and OLA) and support sustainable sales growth. In order to achieve the above the position will be responsible for:

• Strategic Customer Partnership & External Relations
• Drive Customer Strategy: Develop and execute tailored supply chain strategies that optimize service levels, OTIF, and trade inventory while balancing cost-to-serve targets with overall commercial goals.
• Strengthen Retailer Partnership: Serve as a key operational leader for CVS and Walgreens, establishing strategic category goals, leading long-term joint initiatives, and influencing external purchasing decisions to support CPD brands.
• Customer Advocacy: Champion the customer’s perspective within internal teams, embedding a customer-centric mindset and ensuring requirements shape future operational designs.
• Supply Chain Optimization & Operational Excellence
• Process & Technology Enhancement: Identify and champion continuous improvement initiatives to streamline supply chain activities, enhancing customer shipments, in stock availability, and online availability (OLA).
• Replenishment Alignment: Lead efforts to align L'Oréal’s operational capabilities with the customer’s replenishment strategies to ensure a responsive, agile supply chain.
• Root Cause & Performance Analysis: Partner with cross-functional teams to investigate supply chain bottlenecks, conduct root cause analysis, and execute action plans (including Voice of the Customer and Advantage Survey feedback).
• Cross-Functional Collaboration & S&OP Integration
• Commercial Alignment: Build strong partnerships with internal stakeholders—including the CPD Commercial GM, Commercial Controller, Commercial VP, and Commercial Planners—to address challenges and unlock growth opportunities.
• Forecasting & S&OP Support: Enhance forecasting accuracy by providing data-driven insights, collaborating with commercial teams, and aligning customer demand with the Sales and Operations Planning (S&OP) process.
• Cross-Functional Leadership: Lead meetings and discussions on customer supply chain topics, providing actionable recommendations to guide decision-making.
• Leadership & Team Development
• Team Guidance: Support, mentor, and guide the Customer Supply Chain team by setting clear objectives, monitoring performance, and identifying professional development opportunities.
• Culture & Succession: Foster a collaborative, growth-oriented team culture and build robust succession plans for the immediate team

Required Qualifications

• Bachelor’s degree required.
• 10+ years’ experience in FMCG Supply Chain or equivalent. At least 3 years in a customer-facing role.
• Excellent professional verbal & written communication skills, including being proficient in negotiation skills
• Demonstrated analytical approach to management of supply chain interface between CPG organization and the customer.
• Ability to influence e2e Supply Chain and other functions across reporting lines.
• Proven ability to structure and conduct supply chain analyses with particular emphasis on customer collaborative results.
• Effective in motivating and developing talent
• History of engaging and leading teams while actively developing talent pipeline.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.

This position requires up to 25% travel domestically.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows

Salary Range

$147,100-$213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) [*please keep only if applicable*]
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement?

At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [e-mail]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan:

Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.