Assistant Vice President, A&H Claims

QBE North America; Marblehead (MA); Hybrid; USD 144,000 - 238,000; Full time

Benefits offered by this job

Hybrid Working

Family growth leave

401(k) with company match

Well-being program

Tuition reimbursement

Employee Networks

Job summary

QBE North America is seeking a seasoned claims operations leader to manage both the operational and technical aspects of the team. This role emphasizes implementing best practices and continuous improvement initiatives to deliver cost-effective enhancements in quality and service.

The position is hybrid, with in-office requirements 2-3 days per week, located in Atlanta, GA or Marblehead, MA. The salary ranges from $144,000 to $237,500 per year, with eligibility for a discretionary bonus plan

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Strong analytical and problem-solving abilities.
• Ability to develop innovative solutions and lead teams.

Responsibilities

• Establish methods to manage and direct claims operations in a cost-effective manner.
• Set department goals and policies aligned with business plans.
• Identify and implement process improvements in functional areas.
• Achieve KPIs and improve service delivery.
• Escalate complex, denied or pending claims as needed.
• Lead and mentor staff with resource planning and budgeting responsibilities.

Skills

Leadership

Strategic thinking

Negotiation strategies

Communication skills

Problem solving

Relationship building

Financial acumen

Multi-project management

Education

Bachelor's Degree or equivalent

Job description

Primary Details

Time Type: Full time Worker Type: Employee

The Opportunity:

Manage the operational and technical work of the team and implement best practices to ensure consistent handling of claims. Develop, recommend and implement continuous improvement initiatives resulting in cost effective enhancements in quality and service. Build strong working relationships with business and customers.

• Location: Atlanta, GA or Marblehead, MA
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week
• The salary range for this role is between $144,000-$237,500

Your new role:

• Establish methods and procedures to manage, supervise, and direct the claims operations in a cost-effective manner
• Set department goals and policies in conjunction with business plans to ensure objectives are met
• Identify, analyze, recommend and implement process improvements in functional areas
• Achieve specific key performance indicators and strive to find better ways to improve overall service delivery
• Act as a critical point of escalation on complex, denied or pending claims
• Maintain current knowledge of products and services to provide direction and respond to issues
• Cultivate positive relationships with internal and external customers to accomplish organizational goals
• Assess present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibilities

Preferred Qualifications

• Bachelor's Degree or equivalent combination of education and work experience
• Preferred Competencies/Skills
• Generate original, innovative solutions to difficult or unusual situations
• Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
• Financial and business acumen and awareness of financial responsibility
• Quickly change direction when working on multiple projects or issues
• Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Assume a methodical approach to a given situation and develop a systematic procedure as a response
• Develop effective negotiation strategies and prepare a plan of action
• Build and capitalize on beneficial internal and external relationships including competitors
• Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
• Build and establish constructive and cooperative working relationships and open lines of communication
• Utilize effective communication skills to influence and persuade decision makers

Preferred Experience

• Experience leading an insurance claims function
• experience managing or leading others
• increasing levels of responsibility

Preferred Knowledge

• Advanced working knowledge of current and possible future policies, practices, trends, technology and information affecting the business and organization; knows how the business works
• Advanced working knowledge of relevant claims legal and technical knowledge for all US jurisdictions
• Advanced working knowledge of insurance policy and contract language
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
• Knowledgeable in all aspects of industry matters, including legal, medical, and pertinent trends
• Subject matter expert of management and professional liabilities and claims

Compensation Package:

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:

Adaptability, Claims Management, Claims Settlement, Critical Thinking, Data Management, Insurance Claims, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.