Lead Specialty Claims (Aviation)

Qbena; New York (NY); Hybrid; USD 124,000 - 233,000; Full time

Benefits offered by this job

Hybrid Working – a mix of working from

22 weeks of paid leave for family

Competitive 401(k) program with match

Well-being program

Tuition Reimbursement

Employee Networks

Job summary

QBE North America seeks a Lead Specialty Claims (Aviation) to manage operational and technical aspects of aviation claims, ensuring compliant, customer‑focused handling and continuous improvement. This role provides day‑to‑day leadership across USA locations with a hybrid work arrangement in Plano, New York, and Chicago.

The position requires experience in managing high‑value claims, developing strategies, and driving improvements in quality and cycle time while coordinating with internal

Qualifications

• Moderate relevant experience in aviation claims.
• Experience handling high value claims preferred.
• Involvement with industry groups encouraged.

Responsibilities

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of processes and procedures for the Claims operation.
• Assist in forecast of Claims activity to support decision‑making.
• Develop and implement processes to ensure compliance with statutory and corporate standards.
• Maintain efficient handling of own caseload for prompt resolution of Claims.
• Resolve customer service issues to ensure timely resolution.
• Develop and maintain client relationships with insureds, agents, service providers, and the public.
• Ensure recoverable amounts are assessed and followed up within authority.

Skills

Adaptability

Claims management

Claims settlement

Critical thinking

Data management

Insurance claims

Insurance claims management

Insurance claims processing

Collaboration

Performance management

Negotiation

Regulatory compliance

Risk management

Sound judgment

Stakeholder management

Education

Tertiary Degree or equivalent

Bachelor’s Degree or equivalent

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Lead Specialty Claims (Aviation)

• Location: USA – Plano, New York and Chicago
• Work Arrangement: Hybrid
• The salary range for this role is: $ 124,000-$233,000

The Opportunity

Manage operational and technical aspects of Aviation Claims, ensuring efficient, compliant, and customer-focused handling through best practices. This position principally includes providing day-to-day leadership and pro‑active evaluation and oversight of direct handled and follow market claims in alignment with lead market recommendations, claims handling agreement(s), aviation insurance policies, and regulatory requirements. This role drives continuous improvement to enhance quality, cycle time, and service while building strong relationships with internal stakeholders, customers, brokers, and market partners.

Responsibilities:

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision‑making.
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

Work Experience : Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Significant exposure to managing high risk and/or high value claims.
• Involvement with relevant industry groups.
• Moderate experience in insurance

Qualifications : Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Bachelor’s Degree or equivalent combination of education and work experience.

Compensation Package:

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

Adaptability, Claims Management, Claims Settlement, Critical Thinking, Data Management, Insurance Claims, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.