Assistant Valet Manager — Guest Service Leader

Propark Mobility; Reno (NV); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Free parking

Flexible scheduling

Paid holidays

Wellness time

Full benefits package

401(k)

Job summary

Propark Mobility is seeking an Assistant Valet Manager for a luxury hotel in Reno, NV. This on-site leadership role oversees valet and parking operations, ensuring guest-centric service, safety, and efficiency.

You will guide frontline teams, manage customer issues, and align daily work with brand standards of approachable luxury. Responsibilities include training staff, handling scheduling and payroll support, and coordinating with management on performance and incidents.

Qualifications

• Supervisory experience in parking, hospitality, transportation, or customer service.
• Strong leadership with a hands-on, 'roll-up-your-sleeves' mindset.
• Honest, organized, thoughtful, and dependable.
• Excellent written and conversational communication skills.
• Flexible availability—weekends and holidays required.
• Resourceful and decisive; comfortable with fast-paced environments.
• Genuine people skills and a growth mindset—you see challenges as opportunities.

Responsibilities

• Supervise and manage frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Provide ongoing customer service training for all employees.
• Assist with training new hires—cashiers, valets, and shuttle drivers.
• Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions.
• Fill in for frontline associates when necessary.
• Serve as acting Account Manager when needed (including weekends or second shift coverage).
• Handle customer complaints and day-to-day operational challenges.
• Act as a liaison between guests, staff, and management.
• Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented.
• Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas.
• Support shuttle fleet upkeep, preventative maintenance, and repair coordination.
• Ensure compliance with all company and client policies and procedures.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Safeguard deposits and ensure all revenue is accurate.
• Assist with reviewing work schedules to ensure proper staffing coverage.
• Support reconciliation of time cards and payroll submission.
• Assist office manager with administrative tasks.
• Prepare reports, surveys, or special projects as assigned.

Skills

Supervisory experience

Leadership

Communication skills

Flexible schedule

People skills

Job description

Propark Mobility is seeking an Assistant Valet Manager for a luxury hotel in Reno, NV. This on-site leadership role oversees valet and parking operations, ensuring guest-centric service, safety, and efficiency.

You will guide frontline teams, manage customer issues, and align daily work with brand standards of approachable luxury. Responsibilities include training staff, handling scheduling and payroll support, and coordinating with management on performance and incidents.