Assistant Supervisor Operations

Global Medical Response; South Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Global Medical Response is seeking an Assistant Supervisor Operations to oversee EMS field teams, ensure quality patient care, and uphold safety standards across all calls. You will mentor crews, monitor scheduling, and support policy implementation in a dynamic environment.

The role requires EMT/Paramedic certification, leadership experience, and strong communication. Expect active field oversight, documentation accuracy, and collaboration with management to continuously improve service

Qualifications

• Minimum 1 year EMS field experience required.
• 3 years EMS leadership/supervisory preferred.
• State EMT/Paramedic certification required.
• State Driver's License with clean driving record as per policy.
• Ambulance Driver's License required.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS certifications.

Responsibilities

• Deliver high quality patient care and customer service within scope and policy.
• Lead field personnel as a role model during emergencies.
• Provide guidance to field crews per the Operations Supervisor.
• Oversee task performance and advise on clinical decisions in the field.
• Assist with scheduling and reviewing field staff.
• Maximize unit hours by monitoring schedules via radio in the field.
• Ensure ambulance calls are efficient and safe.
• Ensure units, buildings, and grounds are clean and ready.
• Maintain accurate patient care and billing documentation.
• Support recruitment and training of new employees.
• Collaborate with management to improve service.

Skills

EMT/Paramedic

Leadership

Communication

Attention to detail

Adaptability

MS Office

System Status management

Physical agility

Equipment knowledge

Medical documentation

Education

High School Diploma or GED

Job description

Assistant Supervisor Operations

Essential Functions/Duties

• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
• Serve as a leader and role‑model to field personnel when responding to emergency and non‑emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed.
• Perform other duties as assigned.

Qualifications

Experience

• Minimum 1 year of EMS field experience (3 years preferred).
• Prior FTO or other leadership/supervisory experience preferred.

Education

• High School Diploma or Equivalent (GED).
• Some advanced education preferred.

Skills

• Ability to function as an EMT/Paramedic and perform direct patient‑care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision‑making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.

Credentials/Licenses

• State EMT/Paramedic Certification.
• State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
• Ambulance Driver's License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.