Asst Supervisor Operations - Located in Winona, MS

American Medical Response; Winona (MS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings plan

Job summary

American Medical Response is looking for an Assistant Supervisor Operations in Winona, MS. This role entails performing EMT/Paramedic duties while supervising field personnel and making critical decisions to ensure efficient operations.

The ideal candidate will have EMS field experience, leadership skills, and a commitment to patient care. The position offers opportunities for growth and a supportive work environment.

Qualifications

• Minimum 1 year of EMS field experience; 3 years preferred.
• Prior FTO or leadership/supervisory experience preferred.
• State Paramedic Certification required.

Responsibilities

• Oversee field personnel and make staffing decisions.
• Deliver high-quality patient care and customer service.
• Assist with scheduling and reviewing the work of field personnel.
• Monitor operations via radio communication and in the field.

Skills

Leadership

Patient care

Communication

Problem-solving

Technical skills

Education

High School Diploma or Equivalent (GED)

Some advanced education preferred

Job description

Overview

Assistant Supervisor Operations — The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

Located in Winona, MS

ESSENTIAL FUNCTIONS/DUTIES

• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
• Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed.
• Perform other duties as assigned.

Qualifications

Experience

• Minimum 1 year of EMS field experience (3 years preferred).
• Prior FTO or other leadership/supervisory experience preferred.

Education

• High School Diploma or Equivalent (GED).
• Some advanced education preferred.

Skills

• Ability to function as a Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.

Credentials/Licenses

• State Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Working Conditions

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

• Frequently works out in the field and occasionally in an office setting.
• Works with others and alone utilizing phone, email, and face-to-face communication.
• Occasionally works extended shifts.
• Works day, night, and weekend shifts.

Physical Demands

• Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
• Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
• Must be able to lift and/or move up to 200 pounds with the assistance of a partner.

Mental Requirements

• Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.

Guiding values and behaviors

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Reporting relationships

Reports to: Operations Supervisor, Operations Manager

Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors

If your passion is delivering patient care in missions where every second counts, apply today!

https://www.globalmedicalresponse.com/solutions

EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job: Check out our careers site benefits page to learn more about our benefit options.