Operations Supervisor

Global Medical Response; Topeka (KS); On-site; USD 72,000 - 88,000; Full time

Job summary

Global Medical Response is hiring an Operations Supervisor in Topeka, Kansas. The role entails overseeing daily operations, managing staff effectively, and ensuring quality patient care while maintaining compliance with all regulations.

The ideal candidate should have at least three years of EMS experience along with essential certifications like EMT and BLS. This full-time position includes managing schedules and communications within a team and with external agencies.

Qualifications

• High School Diploma or Equivalent (GED) required.
• Kansas EMT/Paramedic Certification mandatory.
• Minimum 3 years of EMS field experience.

Responsibilities

• Supervise and direct field staff to ensure patient care quality.
• Act as liaison between company and public safety agencies.
• Develop and implement department policies for EMS delivery.

Skills

Leadership

Communication

Staff Management

Patient Care

Budget Management

Education

High School Diploma or Equivalent (GED)

Kansas EMT/Paramedic Certification

State Driver's License

Ambulance Driver's License

BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications

Job description

OPERATIONS SUPERVISOR

Starting at $80,000.00 / year

We're hiring an Operations Supervisor responsible for overseeing day‑to‑day operations, including staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

This is a full‑time position working 12‑hour shifts, frequently requiring weekends, holidays, and nights.

Responsibilities

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Develop specifications for ordering and placing equipment in service.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations or General Manager.
• Ensure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in the recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for compliance.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.

Minimum Required Qualifications

• High School Diploma or Equivalent (GED).
• Advanced education preferred.
• Kansas EMT/Paramedic Certification.
• State Driver's License.
• Ambulance Driver's License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• Ability to pass the Physical Agility Test.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.