Assistant Supervisor, Park Quality

Entertainment Places; Williamsburg (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking a Park Quality team lead to manage and develop the Park Quality staff, focusing on restroom presentation and safety. You will oversee cleaning, stocking, and sanitizing, while coaching ambassadors and maintaining compliance with park policies.

Responsibilities include inspections, inventory control, labor tracking, and cross-department communication to ensure superior guest experiences throughout the park.

Qualifications

• Proficient in Microsoft Office applications.
• Able to interact with guests and co-workers of diverse backgrounds.
• CPR/AED training/certification preferred
• Must be at least 18 years old
• Able to work in all weather conditions and handle physical tasks

Responsibilities

• Lead and develop Team Members of the Park Quality team to maximize restroom presentation through efficient work and safety.
• Perform routine restroom cleaning, stocking, sanitizing, and general upkeep.
• Train and coach ambassadors; provide feedback and coaching.
• Ensure compliance with state/federal regulations, park policies, and procedures.
• Conduct quality inspections and follow up on improvement opportunities.
• Maintain inventory and stock supplies and equipment; monitor daily labor to align with budget.
• Perform equipment and safety checks; respond to emergencies per park protocol.
• Track daily/weekly reports and communicate across departments.

Skills

Microsoft Office

Guest interaction

Attention to detail

Safety awareness

CPR/AED training

Tools

Cleaning equipment

Inventory management

Job description

What you get to do:

Lead and develop team members of the Park Quality team. Primary focus is to maximize park presentation in restroom facilities through efficiency and effectiveness of work while fostering a culture of safety and accountability. Execute common tasks for park quality including: top to bottom restroom cleaning, stocking restroom supplies, general cleaning and sanitizing. Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job Ensure a safe environment for all team members, guests, and animals Responsible for the development of OJT's and ambassadors by providing training, feedback and coaching Ensure compliance to all state/federal regulations, park policies, and department procedures Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve Maintain inventory and stock/replace areas supplies and equipment as needed Monitor daily labor to align with labor budget and daily attendance Conduct equipment and safety checks in compliance with department and company standards Attend to ambassadors and follow park protocol in emergency situations Respond to ambassador and guest needs Communicate effectively with other areas within the department as well as other departments in the park Track information to complete daily and weekly reports

What it takes to succeed:

• At least 18 years of age
• Proficient in Microsoft Office applications
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
• Possession of a valid state driver's license preferred
• Able to complete provided CPR/AED training/certification
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Able to operate and maneuver in/around tight spaces
• Able to use necessary equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Comfortable working around fumes/dust/odor
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

Compensation:

15.00 USD

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.