Assistant Supervisor, Guest Arrival | 18+ | Part-Time | Sesame Place San Diego

SeaWorld Parks & Entertainment; San Diego (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in San Diego seeks a supervisory role to lead Ambassadors, ensuring excellent guest experiences from arrival through departure. You will supervise, train, and coach staff in guest arrival areas, manage scheduling, and uphold safety standards across venues.

The role requires strong communication, leadership and cash-handling skills, with CPR/AED training preferred. Outdoor work, exposure to water and heights is common, and a dynamic, fast-paced environment awaits.

Qualifications

• Leadership experience is highly desirable.
• Excellent communication and interpersonal skills are required.
• Cash handling and multi-systems experience are needed.
• CPR/AED training/certification is preferred.
• Ability to work outdoors, near water and at heights up to 350 ft.

Responsibilities

• Lead, supervise, train and coach Ambassadors in Guest Arrival areas.
• Oversee opening/closing procedures and track labor and scheduling.
• Maintain a safe, clean environment for guests, team members and animals.
• Respond to guest and team member needs and report project status to supervisors.

Skills

Leadership

Public speaking

Customer service

Cash handling

MS Office

Education

Related Bachelor's degree preferred

Job description

What You Get To Do

Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Job Duties

Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:

• Parking Lot
• Ticketing
• Turnstiles
• Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedure

What It Takes To Succeed

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• At least 18 years old
• Valid state driver’s license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor’s degree preferred
• Previous leadership experience highly desirable

Compensation

$17.50 per hour

Starting Base Pay

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.