Assistant Supervisor, Facilities Support Service AS6377

Oklahoma State University; Stillwater (OK); On-site; USD 25,000 - 29,000; Full time

Job summary

Oklahoma State University is seeking an Assistant Supervisor in Stillwater to support the Facilities Management FSS-Keys department. The role involves supervising staff, coordinating tasks, and ensuring service requests become actionable work orders.

You will interact with customers professionally, schedule tasks, and oversee equipment labeling and maintenance planning. The position requires after-hours availability and comfort with hazardous conditions.

Qualifications

• High School/GED; degree must be conferred on or before start date.
• Six years of related work experience with five years in the specific field.
• Two years of post-secondary education with four years of work experience.
• Valid driver"s license required before hire.
• Must complete a DOJ/FBI security risk assessment for employment.

Responsibilities

• Supervise the key shop staff and oversee daily operations.
• Schedule tasks and assign technicians to duties.
• Interact with customers and employees professionally to improve work efficiency.
• Translate requests into service orders and ensure proper assessment and allocation.
• Be available for after-hours work and emergencies as needed.
• Perform snow and ice removal and respond during nonbusiness hours.
• Maintain safety, manage equipment inventory, labeling, and maintenance planning.

Skills

People management

Customer communication

MS Office

AiM CMMS

Education

High School/GED

Post-secondary education

Tools

Outlook

Word

Excel

CMMS AiM

Job description

Campus

OSU-Stillwater

Contact Name & Email

Brigett Broyles, [e-mail]

Work Schedule

Monday through Friday, 8:00 am-5:00 pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$18.00 - $21.00

Hourly

Special Instructions to Applicants

For full consideration, please include a resume, cover letter, and contact information for three professional references.

About This Position

Looking for a motivated, skilled Assistant Supervisor to join the Facilities Management FSS-Keys department on the Oklahoma State University campus!

The candidate will assist the Facilities Support Services Manager and Supervisor with all responsibilities for the key shop. The position must maintain an awareness of the workload and available resources to make good decisions. The position will supervise employee performance; oversee the information gathering, diagnosis, equipment inventory, equipment labeling, and scheduling associated with department work; planned maintenance, corrective and reactive maintenance, and repair.

This position is responsible for determining the need, scheduling tasks, and assigning technicians to tasks. This position will be expected to interact with customers and other employees in a professional manner that enhances work effectiveness for the organization.

Due to communication expectations of the position, the incumbent will be required to maintain a personal cell phone and will be required to be continually available both during and after normal working hours. Work may be required during nonbusiness hours.

Ensure that requests for work are accurately translated to service requests and that the work is assessed, allocated, and accomplished appropriately.

Must be able to perform snow and ice removal tasks and respond at any time of the day or night when scheduled by management; therefore, deeming you as essential personnel, requiring you to come into work regardless of the weather conditions. Some irregular and extra hours as needed for projects and emergencies. Emergencies frequently involve difficult working conditions. This may require work during non-business hours, which include evenings, Saturdays, Sundays, and when the University is closed.

This work involves regular exposure to uncomfortable and hazardous working conditions, both indoors and out, such as extreme temperatures, moving machinery, electrical sources, potentially hazardous chemicals, dirt, dust, fumes, smoke, unpleasant odors, and loud noises. The position requires regular physical exertion to complete tasks. Must be able to occasionally move about or remain in a stationary position 50% of the time. Occasionally ascends/descends heights to accomplish work. Occasional lifting, pulling, pushing, and carrying of equipment and supplies.

OSU offers a generous benefits package for continuous, regular positions, including but not limited to health, life, and retirement benefits, paid leave, and 13 paid holidays per year. Other benefits include employee and dependent tuition waivers, free gym memberships, a free, confidential employee assistance program, and much, much more—all other duties as assigned.

All other duties as assigned.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed-upon start date)


• Six years of related work experience with five years working in the specific position's field.

Two years of post-secondary education with four years of work experience.

Certifications, Registrations, And/or Licenses

Post-secondary education may substitute for years of required experience.

Have before hire and maintain after hire a valid driver's license.

Must successfully complete a Department of Justice/Federal Bureau of Investigation security risk assessment for employment in areas governed by the U.S. Patriot Act.

Skills, Proficiencies, And/or Knowledge

Ability to manage and motivate people. The person in this position frequently communicates with customers and employees who have inquiries on work and must be able to exchange accurate information in these situations. Computer skills in Outlook, Word, and Excel for departmental record keeping, and good organizational ability.

Be proficient with Outlook, Word, and Excel for departmental record keeping, and have good organizational ability. Skills in evaluating the work of others to ensure adherence to stated standards. Skill in conflict resolution and resolving problems involving tenants and contractors regarding contract requirements. Considerable knowledge of methods, standards, and equipment used within the facility maintenance, repair, and renovation industry. Ability to estimate costs and assess bids. Familiarity with practices and general operations for key shop work.

Ability to communicate effectively and accurately. Ability to establish and maintain effective working relations with contractors and departmental representatives.

Ability to work independently and be able to present a friendly and positive demeanor to all clients, including faculty, staff, and the general public. Basic knowledge of building codes. Ability to become proficient in the use of \\"AiM\\" Computerized Management System (CMMS) software and the use of mobile technology.

Preferred Qualifications

• Vocational/Technical Technical or trade specialties for locks


• Six years of prior successful work experience in a university, commercial, or industrial building maintenance organization / key shop