Assistant Studio Manager | Sales / Operations Manager

WellBiz Brands, Inc.; Town of Clifton Park (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Retirement plan

Paid time off

Monthly massage/free facial

Job summary

Elements Therapeutic Massage, LLC is seeking an Assistant Studio Manager to run daily front-of-house operations, coach staff, and maintain a high-quality client experience at peak times.

You’ll lead front desk associates and service providers, nurture client relationships, drive membership sales, and keep the studio schedule humming while delivering exceptional service and a positive, results-driven culture.

Qualifications

• 1+ years of direct experience supervising staff and managing different working styles.
• Strong leadership presence with the ability to coach front desk staff and service providers.
• Experience in Spa, Hospitality, Retail, or Fitness is preferred.

Responsibilities

• Lead & Manage Diverse Personalities—onboard, mentor, and coach a varied team of front desk associates and service providers.
• Master Client Dynamics—act as leadership presence and handle elevated client situations with tact and service standards.
• Drive Membership Sales—lead by example at the front desk and coach staff on membership conversations.
• Optimize Operations—manage studio software, maximize room utilization, and schedule to eliminate gaps.

Skills

People management

Competitive drive

Client & conflict tact

Peak availability

Job description

Assistant Studio Manager | Elements Massage

Pay $23.00 - $28.00/hr + Performance Bonuses & Sales Incentives

Schedule Full-Time (Must have open availability for peak volume hours evenings & weekends)

Benefits Health, Dental, Vision, Retirement Plan, Paid Time Off, & Free Monthly Massage/Facial

Are you a competitive, high-energy leader with a track record of driving sales and managing people? At Elements Massage, we are looking for an Assistant Studio Manager to run daily front-of-house operations, lead our team, and keep our booking schedule humming.

In this role, you won't be sitting behind a desk doing passive administrative work. You’ll be actively coaching staff, navigating client relationships, driving membership sales, and ensuring our studio runs seamlessly.

What You’ll Do

• Lead & Manage Diverse Personalities Onboard, mentor, and coach a varied team of front desk associates and service providers, maintaining a high-performing, drama-free workplace culture.
• Master Client Dynamics Act as the leadership presence in the studio—handling elevated client situations with tact, professionalism, and exceptional service standards.
• Drive Membership Sales Lead by example at the front desk, coaching staff on membership sales conversations and aggressively hitting monthly studio goals.
• Optimize Operations Manage multi-platform studio software, maximize room utilization, and play "Tetris" with the schedule to eliminate gaps.

What We’re Looking For

• Proven People Management 1+ years of direct experience supervising staff, holding a team accountable, and successfully managing different working styles and personalities (Spa, Hospitality, Retail, or Fitness experience preferred).
• Competitive Drive You hate losing and love hitting targets. You thrive in a goal-oriented environment and find personal motivation in smashing sales benchmarks.
• Client & Conflict Tact Strong interpersonal maturity with the ability to maintain professional boundaries while de-escalating tough client or staff situations.
• Peak Availability Capability to work peak studio hours—including evenings and weekends—when volume is highest.

What We Offer

• Competitive Base + Bonuses $23-$28/hr base pay plus monthly performance bonuses tied directly to business growth.
• Great Benefits Health, Dental, Vision, Retirement plan, and Paid Time Off.
• Wellness Perk 1 complimentary 60-minute massage or facial every month.
• Direct Growth Direct mentorship from ownership on business operations, recruiting pipelines, and executive leadership strategies.

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.