Assistant Studio Manager | Sales / Operations Manager

Elements Massage; Town of Clifton Park (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Free monthly massage

Free monthly facial

Job summary

Elements Massage in Town of Clifton Park, NY is seeking an Assistant Studio Manager to run daily front-of-house operations, coach staff, and drive membership sales. You’ll lead a diverse team and maintain exceptional client service to keep the studio schedule humming.

You’ll work peak hours including evenings and weekends, with base pay of $23–$28/hr plus performance bonuses and incentives, and a benefits package including health, dental, vision, retirement, PTO, and monthly wellness perks.

Qualifications

• 1+ years of direct staff supervision experience.
• Ability to manage different working styles and personalities.
• Experience in spa, hospitality, retail, or fitness preferred.

Responsibilities

• Lead & manage a diverse front-of-house and service-provider team to maintain a high-performing culture.
• Act as the leadership presence for client interactions, handling elevated situations with tact.
• Coach staff on membership sales and hit monthly studio targets.
• Optimize operations by managing studio software, room utilization, and scheduling.

Skills

People management

Sales drive

Client relations

Conflict resolution

Job description

Overview

Assistant Studio Manager | Elements Massage

Pay: $23.00 – $28.00/hr + Performance Bonuses & Sales Incentives

Schedule: Full-Time (Must have open availability for peak volume hours: evenings & weekends)

Benefits: Health, Dental, Vision, Retirement Plan, Paid Time Off, & Free Monthly Massage/Facial

Are you a competitive, high-energy leader with a track record of driving sales and managing people? At Elements Massage, we are looking for an Assistant Studio Manager to run daily front-of-house operations, lead our team, and keep our booking schedule humming.

In this role, you won't be sitting behind a desk doing passive administrative work. You’ll be actively coaching staff, navigating client relationships, driving membership sales, and ensuring our studio runs seamlessly.

What You’ll Do

• Lead & Manage Diverse Personalities: Onboard, mentor, and coach a varied team of front desk associates and service providers, maintaining a high-performing, drama-free workplace culture.

• Master Client Dynamics: Act as the leadership presence in the studio—handling elevated client situations with tact, professionalism, and exceptional service standards.

• Drive Membership Sales: Lead by example at the front desk, coaching staff on membership sales conversations and aggressively hitting monthly studio goals.

• Optimize Operations: Manage multi-platform studio software, maximize room utilization, and play \"Tetris\" with the schedule to eliminate gaps.

What We’re Looking For

• Proven People Management: 1+ years of direct experience supervising staff, holding a team accountable, and successfully managing different working styles and personalities (Spa, Hospitality, Retail, or Fitness experience preferred).

• Competitive Drive: You hate losing and love hitting targets. You thrive in a goal-oriented environment and find personal motivation in smashing sales benchmarks.

• Client & Conflict Tact: Strong interpersonal maturity with the ability to maintain professional boundaries while de-escalating tough client or staff situations.

• Peak Availability: Capability to work peak studio hours—including evenings and weekends—when volume is highest.

What We Offer

• Competitive Base + Bonuses: $23–$28/hr base pay plus monthly performance bonuses tied directly to business growth.

• Great Benefits: Health, Dental, Vision, Retirement plan, and Paid Time Off.

• Wellness Perk: 1 complimentary 60-minute massage or facial every month.

• Direct Growth: Direct mentorship from ownership on business operations, recruiting pipelines, and executive leadership strategies.

Legal Disclaimer

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.