Assistant Store Manager, Wilmette

Hill House Home; Wilmette (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Growth opportunities

Job summary

Hill House Home is seeking an Assistant Store Manager to support the Plaza Del Lago store in Wilmette, IL, assisting the Store Manager with daily operations and delivering exceptional client experiences. This full-time role includes weekends and a fast-paced retail schedule in a brand-focused environment.

You will lead by example on the sales floor, develop client relationships, and ensure compliance with policies while supporting inventory and visual standards.

Qualifications

• A minimum of 3 years of supervisory experience in the retail industry, with a bachelor’s degree preferred.
• Experience performing in a fast-paced environment with fastidious attention to detail.
• Self-motivated with exceptional communication and a motivational attitude; passionate for personal development and growth.
• Excellent collaboration skills as well as good decision-making abilities in high pressure situations.
• High degree of flexibility and initiative: embracing a culture of learning and advocacy.
• Maintains a positive attitude and is representative of the Hill House Home brand.
• Has lived experiences with people from different backgrounds and diverse teams.
• Flexibility to work retail hours, including evenings, weekends, and holidays.

Responsibilities

• Lead by example on the sales floor, engaging with clients and meeting service and sales targets.
• Develop CRM initiatives to retain and develop high-potential clients in collaboration with the Store Manager.
• Assist Store Manager with store operations, including policies, procedures, inventory control, and visual merchandising standards.
• Supervise, train, and motivate retail staff; assist in scheduling shifts and conducting performance reviews.

Skills

Retail supervisory experience

Sales leadership

Communication skills

Team leadership

Flexibility

Education

Bachelor's degree preferred

Job description

Hill House is seeking an eager Assistant Store Manager to support the retail team at our Plaza Del Lago store in Wilmette, IL and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also play a crucial role in supporting the Store Manager with daily operations and client experience to ensure the overall success of the store. This is a full-time position with a retail schedule including weekends.

What You'll Do:

• Drive Excellence in Sales & Service: Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met; help set and achieve sales targets; proactively implement strategies to drive sales.
• Client Development: Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients; collaborate with the Store Manager on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
• Operational Leadership: Assist the Store Manager in overall store operations: adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually; support inventory control, including monitoring stock levels, receiving deliveries, and managing restocking procedures; confidently delegate tasks, set goals, and monitor progress. Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language.
• Talent Management & Development: Supervise, train, and motivate retail staff, fostering a positive and productive work environment; where needed, assist in scheduling shifts; partner with the Store Manager in conducting performance reviews and addressing any disciplinary issues.

Who You Are:

• A minimum of 3 years of supervisory experience in the retail industry, with a bachelor's degree preferred.
• Experience performing in a fast-paced environment with fastidious attention to detail.
• Self-motivated with exceptional communication and a motivational attitude; passionate for personal development and growth.
• Excellent collaboration skills as well as good decision-making abilities in high pressure situations.
• High degree of flexibility and initiative: embracing a culture of learning and advocacy.
• Maintains a positive attitude and is representative of the Hill House Home brand.
• Has lived experiences with people from different backgrounds and diverse teams.
• Flexibility to work retail hours, including evenings, weekends, and holidays.

Why Work With Us: As an Assistant Store Manager on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer competitive pay, comprehensive benefits, and a chance to grow your career in retail management. If you're passionate about Hill House, driven to achieve, and ready to lead a team to success, we'd love to hear from you.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [e-mail].

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with the application materials.