Store Manager - Women's Contemporary Brand

Fourth Floor; Wilmette (IL); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Fourth Floor is seeking a Store Manager to lead our Wilmette, IL store, driving sales, delivering exceptional client experiences, and coaching a passionate team. The role oversees daily operations, inventory, budgeting, and payroll, with a focus on brand standards and service excellence.

The ideal candidate will have 7+ years of retail sales management, strong data-driven decision making, and the ability to build relationships with clients and the team. Weekend availability is required.

Formación

• Minimum 7 years of sales management experience in retail.
• Bachelor's degree preferred.
• Proven ability to drive sales, deliver exceptional client experiences, and lead high-performing teams.
• Strong business acumen with the ability to analyze data and trends.
• Self-motivated with excellent communication and a coaching mindset.
• Flexible to retail hours including evenings, weekends, and holidays.

Responsabilidades

• Lead store sales and service, modeling excellence on the floor.
• Monitor sales performance and set action plans aligned with profitability goals.
• Collaborate with marketing, eCommerce, creative, and operations teams to meet goals.
• Manage inventory, merchandising, budgeting, expense control, scheduling, and payroll.
• Attract, coach, and develop a high-performing team; conduct performance reviews.

Conocimientos

Sales leadership

Client service

Team coaching

CRM initiatives

Data analysis

Communication

Educación

Bachelor's degree preferred

Herramientas

CRM software

Descripción del empleo

Our client, an elevated women's contemporary brand, is looking for a Store Manager to join their team in Wilmette, IL!

Position Overview

Our client is seeking a pro-active Store Manager to lead the retail team at their store and become a pivotal part of their family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule including weekends.

What You'll Do:

Drive Excellence in Sales & Service

• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
• Monitor daily, weekly, and monthly sales performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.

Client Development

• Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
• Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
• Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.

Operational Leadership

• Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
• Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
• Oversee financial aspects, including budgeting, expense control, reporting, scheduling, and payroll aiming to maximize profitability.
• Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language

Talent Management & Development

• Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.
• Conduct regular performance reviews, set clear goals for your team, and foster a culture of continuous learning and improvement.
• Handle all employee relations issues in partnership with HQ, ensuring a harmonious and productive work environment.

Who you are:

• A minimum of 7 years of sales management experience in the retail industry, with a bachelor's degree preferred.
• Experience performing in a fast-paced environment with fastidious attention to detail.
• A leader with a proven ability to drive sales, deliver exceptional client experiences, as well as build, lead, and motivate high performing teams?
• Strong business acumen, with the ability to analyze data and trends to make informed decisions.
• Self-motivated with exceptional communication and a motivational attitude; passionate for people development and growth
• Excellent collaboration and delegation skills as well as good decision-making abilities in high pressure situations
• High degree of flexibility and initiative: exhibit strong organization to effectively plan and execute short- and long-term projects aligned with the global strategy
• Embraces a culture of learning and advocacy
• Maintains a positive attitude and is representative of the brand
• Has lived experiences with people from different backgrounds and diverse teams
• Flexibility to work retail hours, including evenings, weekends, and holidays.

You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.