Keyholder

Plaza del Lago; Wilmette (IL); On-site; USD 22,000 - 33,000; Part time

Job summary

A retail lifestyle brand located in Wilmette, IL, is seeking a Part-Time Keyholder to lead the retail team at their Plaza del Lago store. The ideal candidate will engage with clients, ensure high service levels, and support the Store Manager in daily operations. Experience in retail management and a passion for customer service are essential. The position is part-time and includes a flexible retail schedule, including weekends.

Qualifications

• Proven retail management experience or service industry management background.
• Passionate about people development and creating positive customer experiences.
• Demonstrated abilities in communication and motivation.

Responsibilities

• Lead sales floor operations ensuring top-notch client engagement.
• Oversee adherence to operational and merchandising standards.
• Collaborate with various teams to meet business goals and drive store performance.
• Assist Store Manager with staffing plans, inventory, and visual displays.

Skills

Retail management experience

Exceptional communication

Customer experience focus

Self-motivation

Tools

POS systems

Job description

Hill House is seeking a Part-Time Keyholder to help lead the retail team at our Plaza del Lago store in Wilmette,IL and become a pivotal part of our Hill House family. In this role, you’ll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. This is a part-time position with a retail schedule (including weekends).

What You’ll Do:

• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met
• Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually
• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
• Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays
• Work in a fast-paced environment with fastidious attention to detail

Who You Are:

• Retail management experience or service industry management background
• Passion for people development and customer experiences
• Self-motivated with exceptional communication and motivational attitude
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy
• Has lived experiences with people from different backgrounds and diverse teams

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

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