Assistant Store Manager & Team Coach

Rally House; Kansas City (MO); Presencial; USD 26 000 - 38 000; Tempo integral

Resumo da oferta

Rally House in Kansas City, MO is seeking an Assistant Coach to serve as the Assistant Store Manager, supporting store performance and coaching the team. The role emphasizes delivering guest-focused experiences and maintaining standards in a fast-paced sports retail environment.

You will partner with the Head Coach, lead training, manage daily operations, drive merchandising execution, and handle customer service at the point of sale.

Qualificações

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsabilidades

• Partner with Head Coach to attract, hire and onboard talent.
• Lead ongoing training and development plans for team.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence via observation and walkthroughs.
• Ensure safety, cash handling and policy compliance.
• Act as on-duty operations leader in Head Coach’s absence.
• Lead visual merchandising and seasonal transitions.
• Maintain store organization and back-of-house standards.
• Coach Team Captains on visual expectations.
• Deliver service excellence and customer experience standards.
• Resolve complex customer concerns and follow up.
• Reinforce consistency of service behaviors across shifts.
• Monitor store performance and take action to improve results.
• Lead special events and drive goals.
• Drive daily/weekly/monthly performance targets.

Conhecimentos

Retail leadership

Supervisory experience

Communication

Team coaching

Problem solving

Organizational skills

Sports enthusiasm

Formação académica

Associates or Bachelor's degree preferred

Descrição da oferta de emprego

Rally House in Kansas City, MO is seeking an Assistant Coach to serve as the Assistant Store Manager, supporting store performance and coaching the team. The role emphasizes delivering guest-focused experiences and maintaining standards in a fast-paced sports retail environment.

You will partner with the Head Coach, lead training, manage daily operations, drive merchandising execution, and handle customer service at the point of sale.