Assistant Store Manager, South Coast

VIVAIA; Costa Mesa (CA); On-site; USD 77,366,000 - 103,155,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Holiday pay

Career development

Training programs

Job summary

VIVAIA seeking an Assistant Store Manager in Costa Mesa to support the Store Manager in leading daily retail operations, driving sales, and delivering an exceptional customer experience.

You will develop a high-performing team, maintain operational excellence, and ensure the store reflects VIVAIA's commitment to sustainability and customer satisfaction. This role serves as Manager-on-Duty when needed and offers opportunities to contribute to store initiatives and local marketing.

Qualifications

• 2–4 years of retail leadership experience, preferably in footwear, apparel, fashion or lifestyle retail.
• Proven ability to drive sales and achieve performance goals.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Sales & Customer Experience: Lead by example in delivering outstanding customer service and creating memorable shopping experiences; support sales goals and store KPIs.
• Leadership & Team Development: Assist with recruiting, onboarding, training, and coaching team members; motivate and recognize performance.
• Store Operations: Support opening/closing, cash handling, POS transactions, loss prevention, inventory cycles, and merchandising standards.
• Business Performance: Analyze sales reports, assist with labor scheduling, local marketing, in-store events, and executing company strategies.

Skills

Retail leadership

Sales goal achievement

Customer service

Team coaching

Communication

Tools

POS systems

Retail inventory software

Job description

Position Summary

VIVAIA is seeking a passionate and customer-focused Assistant Store Manager to support the Store Manager in leading daily retail operations, driving sales performance, and delivering an exceptional customer experience. The Assistant Store Manager will help develop a high-performing team, maintain operational excellence, and ensure the store reflects VIVAIA's commitment to sustainability, innovation, and customer satisfaction. This role serves as a key leader on the sales floor and acts as Manager-on-Duty when needed.

Key Responsibilities

• Sales & Customer Experience: Lead by example in delivering outstanding customer service and creating memorable shopping experiences. Support the achievement of sales goals, KPIs, and store performance metrics. Build strong customer relationships and promote brand loyalty through personalized service. Resolve customer concerns professionally and efficiently.
• Leadership & Team Development: Assist with recruiting, onboarding, training, and coaching team members. Motivate associates to achieve individual and team sales goals. Provide ongoing feedback, performance coaching, and recognition. Foster a positive, inclusive, and collaborative work environment.
• Store Operations: Support daily store operations, including opening and closing procedures. Oversee cash handling, POS transactions, and loss prevention practices. Ensure compliance with company policies, procedures, and safety standards. Manage inventory processes, stock replenishment, and cycle counts. Maintain visual merchandising standards and store presentation.
• Business Performance: Analyze sales reports and identify opportunities to increase revenue and profitability. Assist in scheduling and labor management to support business needs. Support local marketing initiatives, in-store events, and promotional activities. Partner with the Store Manager to execute company strategies and initiatives.

2-4 years of retail leadership experience, preferably in footwear, apparel, fashion, or lifestyle retail. Proven ability to drive sales and achieve performance goals. Strong leadership, coaching, and team-building skills. Excellent communication and interpersonal abilities. Strong organizational, problem-solving, and time-management skills. Ability to work a flexible schedule, including evenings, weekends, and holidays. Comfortable standing, walking, bending, and lifting up to 30 pounds during shifts.

Preferred Qualifications

• Experience with premium footwear or fashion brands.
• Knowledge of retail inventory management systems and POS platforms.
• Passion for sustainable fashion and environmentally conscious products.

The hourly salary range for this position is $27.00 to $36.00 per hour

Performance-based bonus opportunities

• Employee discount on VIVAIA products
• Paid time off and holiday pay
• Career development and advancement opportunities
• Training and leadership development programs