Assistant Store Manager - Soma

Chico's; Hopkins (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to support the Store Manager in driving sales and enhancing customer experiences. This role involves analyzing sales performance, managing operational activities, and developing a high-performing team through motivation and training. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to adapt in a fast-paced environment. Join a company that values innovation and teamwork, where your contributions will directly impact store success and customer satisfaction.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.

Responsibilities

• Support the Store Manager in fostering a customer-focused sales culture.
• Analyze sales reports and collaborate on sales strategies.
• Manage payroll, budgets, and operational activities.

Skills

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Adaptability to Technology

Team-Building Skills

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning with our values and principles across store operations, sales, asset protection, and human resources to ensure excellent customer experiences and profitability. We love what we do and believe our teams are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to execute sales strategies.
• Set clear expectations and hold the team accountable for performance and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash handling, pricing, and register transactions accurately.
• Ensure compliance with laws, loss prevention policies, and operating procedures; train associates on controls.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and store organization to reflect brand standards.
• Develop a high-performance sales team through motivation and training.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive, collaborative problem solving.
• Communicate effectively with the team and Store Manager to lead positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Model and promote the MAPS principles, delivering a seamless omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers and recommend merchandise.
• Resolve customer concerns promptly.
• Ensure efficient register operations, understanding policies on payments, returns, and security.
• Maintain ongoing client communication through customer books and rewards programs.

Talent Management

• Assist in recruiting, hiring, and developing the store team.
• Implement and follow up on training programs.
• Assess performance and provide coaching.
• Address HR issues promptly in partnership with the Store Manager.
• Drive engagement through recognition and rewards.
• Ensure adherence to employment policies.
• Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to technology
• Proven customer service and sales leadership
• Strong organizational and multitasking skills
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Reliable attendance and flexible schedule, including nights, weekends, holidays

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We are always accepting applications due to growth. You may apply at any location or position. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

Address: 5293 Ridgedale Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, or other protected categories.