Assistant Store Manager - Soma

Chico's; Kentwood (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a passionate Assistant Store Manager to enhance customer experience and drive sales in a vibrant retail environment. This role involves supporting the Store Manager in fostering a high-performance culture, analyzing sales data, and ensuring operational excellence. You'll lead a dedicated team, promote effective communication, and deliver exceptional customer service. With a commitment to personal development and teamwork, this position offers an exciting opportunity to grow within a dynamic company that values innovation and collaboration. Join us and be part of a culture that celebrates success and encourages growth!

Qualifications

• 2+ years of retail management experience preferred.
• Proven customer service skills with a track record in sales and leadership.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute in-store business strategies.
• Motivate and inspire the store team to meet sales goals.

Skills

Customer Service Skills

Sales Leadership

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge both online and in-store.
• Supports locate fulfillment and selling through training and coaching.

Building High Performing Teams

• Motivates and inspires the store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates effectively with store teams and the Store Manager to lead positive change.
• Seeks personal development opportunities and solicits feedback to build leadership skills.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Utilizes various techniques and communicates product knowledge to the customer; recommends merchandise or helps locate items based on customer needs.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience, staying current on policies regarding payments, coupons, returns, exchanges, security, and other operations.
• Maintains consistent client communication through customer books, rewards programs, and customer sign-ups.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports and implements training programs, seminars, etc.
• Assesses and coaches store team members on performance.
• Resolves HR issues in partnership with the Store Manager.
• Drives engagement by recognizing and rewarding outstanding performance.
• Ensures adherence to employment practices and policies.
• Performs other duties as assigned.

This position may be found in multiple brands, with duties varying accordingly.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication skills, both verbal and written
• Ability to learn or adapt to company technology
• Proven customer service skills with a track record in sales and leadership
• Strong organizational skills and ability to multitask in a fast-paced environment
• Leadership qualities, training, and team-building skills
• Knowledge of store operations administration
• Effective communication with customers and staff
• Regular attendance and flexible work schedule including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33% of shift)
• Frequent climbing (34-66% of shift)

We are always accepting applications for top talent. You may apply at any location or position; however, your application may be reviewed for positions that are currently open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

5393 Woodland Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on any protected basis under federal, state, or local law.