Assistant Store Manager - Soho

Fendi; New York (NY); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee discount

Descrizione del lavoro

Fendi in New York seeks an Assistant Store Manager to lead and develop the team, drive sales and deliver exceptional client experience. You will work with the Store Manager to inspire staff, foster succession planning and growth, and ensure operational excellence.

The role requires strong leadership in luxury retail, clienteling, and inventory controls, with flexibility to work evenings, weekends, and holidays. The compensation includes base pay and a retail bonus as part of the package.

Competenze

• Minimum 5 years’ leadership experience in retail
• Minimum 3 years’ luxury experience preferred
• Bachelor’s Degree or equivalent experience a plus
• Strong drive for results; goal oriented
• Proactive interpersonal abilities: communicate effectively
• Proficiency to use POS system and inventory management functions
• RTW experience preferred
• Foreign language skills are a plus

Mansioni

• Lead and develop the team to achieve sales and client experience goals
• Manage in-store client books, appointments and clienteling tools
• Support training, onboarding and succession planning
• Act as Store Manager in the absence of the Store Manager
• Maintain policies, brand standards and grooming guidelines
• Partner with leadership on strategy and store operations

Conoscenze

Leadership experience

Luxury retail

Bachelor’s degree

Results driven

Communication

Team development

Digital literacy

Flexibility

Formazione

Bachelor’s Degree or equivalent

Strumenti

POS system

Descrizione del lavoro

As a Fendi Assistant Store Manager, you will provide support in the overall management of the team, merchandise, and client experience. You will lead and develop the team to ensure delivery operational excellence, drive the achievement of sales, and ensure that the highest level of client experience is always delivered. Along with the Store Manager, you will lead and inspire the team, help build succession plans and internal growth paths for all team members.

Job responsibilities

Team Management & Development

• Empower and support the team so that they perform at their highest level to meet their individual and store objectives.
• Support in-store training routine and on-boarding of new hires.
• Assume the role of Store Manager in the absence of the Store Manager.
• Supervise store personnel and implement company policies.
• Identify, recruit, and develop talents in collaboration with the store leadership.
• Lead and empower the team to drive business: build a positive and harmonious work environment and champion collaboration within the team.
• Proactively assess and lead performance of the team associates.
• Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and encouraging cross selling.
• Ensure policies, brand standards and grooming guidelines are communicated and implemented.

Client and Business Management

• Build and maintain client books, in-store appointments, meeting sales objectives.
• Handle quality of customer service to meet customer expectations.
• Help to develop improvement plans for improving Mystery Shopper Results.
• Implement appropriate CRM tools and develop dedicated clients.
• Be aware of market trends and give feedback to Store Manager.
• Support in building long term client relationships, leveraging the clienteling tools.
• Establish a client-centric mentality in store to ensure the highest level of client experience and proactively handle any situation that may arise.
• Partner with store leadership to communicate and encourage the team on corporate strategy and relevant business operations.
• Cultivate action plans to help boost business and increase product performance, leveraging visual merchandise, clienteling, training and collaboration.
• Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance.

Inventory Management

• Ensure that merchandise is accurately handled, displayed, stored, and maintained by team.
• Support in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are accomplished per guidelines.
• Ensure opening/closing counting duties are completed as required.

Retail Performance

• Ensure accurate procedures are being met regarding cash, credit card and check processing.
• Ensure petty cash is in accordance with company policy and procedure.
• Support in ensuring top store standards is being implemented and met.
• Deliver morning briefs.

Profile

Qualifications

• Minimum 5 years’ leadership experience in retail preferred.
• Minimum 3 years’ luxury experience preferred.
• Bachelor’s Degree or equivalent experience a plus.
• Strong drive for results; goal oriented.
• Proactive interpersonal abilities: the ability to communicate effectively both verbally and in writing.
• Proficiency to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Aptitude to work in a team environment.
• Ability to lift boxes / weight up to 10lbs.
• Organizational and strong digital literacy required.
• Flexible availability, some nights, weekends, and holidays.

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $90,000-$120,000USD plus retail bonus. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder.

Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery.

Today Fendi is synonymous with quality, tradition, experimentation and creativity.