Department Manager, Men's - New York 57th Street

LVMH; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Job summary

Fendi is seeking a Department Manager, Men's for the New York 57th Street location. Lead and mentor a team, build client relationships, and drive sales while delivering best-in-class client experience. Act as brand ambassador in-store and in the community.

Role requires experience in luxury retail, strong communication, POS proficiency, and flexibility for evenings/weekends. Compensation includes base and retail bonus with a comprehensive benefits package.

Qualifications

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills: the ability to communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible availability, some nights, weekends, and holidays.

Responsibilities

• Team Management and Development: Ensure Client Advisors deliver the Fendi Client Journey to every individual. Support mentoring and training plans; set goals and sales targets; recruit talent and secure succession in collaboration with Store Manager; implement Development Plans; lead a collaborative team to drive business and client experience.

Skills

Sales targets

Communication skills

Team collaboration

Digital literacy

Flexibility

Light lifting

POS system usage

Tools

POS system

Job description

Department Manager, Men's - New York 57th Street

The Department Manager will be responsible for leading and mentoring their team, building Client relationships, and proactively drive the achievement of sales targets while ensuring our clients experience the best-in-class Fendi Client Journey. They will be an ambassador of the Brand in the community and in the marketplace.

Job responsibilities

Team Management and Development

• Ensure Client Advisors deliver the Fendi Client Journey to every individual. Support them with consistent mentoring, identifying their development and training needs, partner with the Training Manager to tailor individual action plans.
• Set individual and team goals, and sales targets; proactively assess and handle performance against expectations.
• Identify, recruit talent and secure succession plans in collaboration with the Store Manager.
• Implement Development Plans for high potential talent.
• Lead and empower the team to drive business, build a positive and harmonious work environment and champion collaboration.

Client and Business Development

• Drive sales within category and across the store.
• Support the team in building long term Client relationship, using all clienteling tools.
• Establish a Client-centric mentality in store to ensure the highest level of Client experience.
• Communicate and encourage the team on corporate strategy and relevant business information (animate morning briefings, training, etc.).
• Develop the business of your Department, by encouraging a comprehensive and strategic understanding of it and relating to all relevant partners.
• Develop and implement action plans to boost business and improve product performance, using visual merchandising, clienteling, training and team management.
• Be aware of competition.
• Act as a role model demonstrating sales and clienteling leadership to the team, supporting them with their own sales, encouraging cross-selling and Client retention.
• Build and develop own Client portfolio.
• Ensure business opportunities are improved through efficient sales floor management and client hosting.
• Provide consistent and qualitative feedback and mentor team.

Operations

• Ensure policies, standards and Fendi procedures are communicated and implemented.
• Be accountable for inventory management of respective product categories.
• Support Store Manager in staff planning ensuring the best match to traffic and with the objective to improve sales and provide an outstanding client experience.
• Ensure there is a business strategy behind VM moves and follow launch pad area.
• Participate to floor rotations with VM team.
• Ensure visual maintenance is done throughout the day.

Profile

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills: the ability to communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible availability, some nights, weekends, and holidays.

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $100,000-$125,000USD plus retail bonus. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

• The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
• Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
• In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.