Operations Manager

Fendi; New York (NY); Presencial; USD 90 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Resumo da oferta

Fendi in New York is seeking an Operations Manager to lead all store operations, oversee scheduling, merchandise handling, and customer service, and support the achievement of sales objectives. You will work closely with Store Leaders to drive standards, build strong teams, and develop associates.

Key responsibilities include controlling cash, processing transactions, managing inventories, coordinating with vendors, and mentoring staff.

Qualificações

• Minimum 5 years of high-volume luxury retail experience.
• Experience in store operations and leadership responsibilities.
• Strong interpersonal and written communication skills.
• Ability to manage schedules and meet deadlines.
• Proven ability to drive sales while maintaining standards.

Responsabilidades

• Ensure store operations align with company policy.
• Operate POS, manage stock transfers, payments, and customer data.
• Act as Store Manager in absence of the Store Leader.
• Maintain store facilities and liaise with contractors and vendors.
• Lead inventories, shrink reduction, and asset protection.
• Oversee HR paperwork, scheduling, and training.

Conhecimentos

High-volume retail experience

Luxury retail experience

Interpersonal skills

Drive for results

Team collaboration

Physical ability to lift 25 lbs

Ferramentas

POS system

Inventory management functions

Descrição da oferta de emprego

As a Fendi Operations Manager, you will be responsible for the overall management of the store’s operations, team scheduling, merchandise, and customer service. They will also be responsible for supporting the achievement of the sales objectives, maintaining, and achieving operational and merchandising standards and goals, building highly motivated teams, and developing associates as needed. They will work closely with the Store Leaders by imparting critical business knowledge.

Job responsibilities

Policies and procedures:

• Ensure accurate store operations are according to Company policy.
• Be able to accurately operate the POS system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
• Assume the role of Store Manager in their absence.

Store Facility and Maintenance:

• Maintain the store facility, inclusive of all cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items to facility.
• Coordinate maintenance on all lighting and electrical systems as the need arises.
• Ensure organization of all back-office areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas in accordance with company standards.
• Serve as direct liaison between all sub-contractors and vendors to verify work standard and condition of store.
• Control store expenses and ensure accurate records of all store expenses.
• Ensure accurate procedures are being met regarding cash levels, credit card and transaction processing.
• Control Petty cash and payroll in accordance with company policy and procedure

Inventory Management and Asset Protection:

• Meet accuracy and shrink goals
• Lead, facilitate, and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits.
• Process store damages and vital action to ensure inventory accuracy.
• Collaborate with and support LP efforts in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and inventory audits.
• Liaison with guard company for scheduling, training, and management of guards.

Equipment and Systems:

• Maintain all store equipment inclusive of office equipment, computers, phones, registers, alterations, music, ticket machines, etc.
• Ensure accurate order and organization of packaging material, stationary, CRM materials etc.

Shipping and receiving:

• Supervise all processing of shipments, transfers, and consignments.
• Ensure optimum customer after sales service, accuracy, and integrity.
• Support and follow OMNI product transfers, rebalances, end of season transfers & any other corporate driven product movements.

Human Resources:

• Ensure all HR paperwork is processed accurately in a timely manner.
• Ensure all associates are aware of and abide by all HR and safety policies.
• New Hire Training on back-office procedure, including POS.
• Scheduling staff.

Profile

Qualifications:

• Minimum 5 years of high-volume retail experience, luxury experience preferred.
• Minimum 3 years of confirmed experience in store operations.
• Ability to run schedules and deadlines.
• Ability to use POS system and its inventory management functions.
• Strong drive for results; goal oriented.
• Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing.
• Able to work in a collaborative team environment.
• Ability to lift boxes/weight up to 25 lbs.
• Flexible schedule: ability to work some nights, weekends, and holidays.

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $90,000-$115,000USD plus retail bonus. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.