Assistant Store Manager: Self-Storage Growth & Service

Securespace-Management; Signal Hill (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

50% Off storage unit

401(k) with matching

Medical, Dental, Vision benefits

Paid Time Off + holidays

Career growth opportunities

Flexible scheduling

Job summary

SecureSpace Management LLC is seeking an Assistant Store Manager for a SecureSpace Self Storage location in the U.S. This role supports the Store Manager and leadership team, drives sales, and coordinates with customers and vendors to ensure smooth operations.

Responsibilities include promoting rentals, guiding customers through the rental process, managing accounts of past-due tenants, and conducting daily site inspections.

Qualifications

• Minimum (1) year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication
• Provides consistent support to the Store Manager and acts as a backup in their absence.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.

Responsibilities

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews.
• Helps guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assists in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secure.
• Aids in managing the accounts of past-due tenants and supports the efficient processing of paperwork for the lien/auction process.
• Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Shows flexibility in scheduling, being available for weekend and holiday work as needed.

Skills

Customer service mindset

English language proficiency

Word

Excel

Conflict resolution

Team collaboration

Tools

Microsoft Word

Excel

Job description

SecureSpace Management LLC is seeking an Assistant Store Manager for a SecureSpace Self Storage location in the U.S. This role supports the Store Manager and leadership team, drives sales, and coordinates with customers and vendors to ensure smooth operations.

Responsibilities include promoting rentals, guiding customers through the rental process, managing accounts of past-due tenants, and conducting daily site inspections.