Assistant Store Manager: Retail Ops & Service

Hibbett; Colonial Heights (VA); On-site; USD 31,000 - 38,000; Full time

Job summary

Hibbett I City Gear in Colonial Heights, VA is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence. You will help manage selling, restocking, merchandising, ordering, and scheduling while leading team members and ensuring policy adherence.

The role requires knowledge across departments and the ability to supervise in the Store Manager’s absence, maintaining strong profitability and service standards.

Qualifications

• Experience in retail footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with initiative and attention to detail.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Act as Store Manager in their absence.
• Provide guidance to employees and customers in all departments.
• Ensure profitability by tracking inventory, sales, and expenses.
• Deliver extraordinary customer service as outlined in manuals.

Skills

Customer service

Team leadership

Retail experience

Interpersonal skills

Job description

Hibbett I City Gear in Colonial Heights, VA is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence. You will help manage selling, restocking, merchandising, ordering, and scheduling while leading team members and ensuring policy adherence.

The role requires knowledge across departments and the ability to supervise in the Store Manager’s absence, maintaining strong profitability and service standards.