Assistant Store Manager – Retail Operations & Service

R301US Hibbett Retail, Inc.; Cookeville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Hibbett Retail, Inc. is hiring an Assistant Manager in Cookeville, Tennessee. The role supports the Store Manager in daily operations, merchandising, scheduling, and customer service, with responsibilities spanning leadership, training, and store oversight during the Manager’s absence.

The ideal candidate has retail experience, strong interpersonal skills, and the ability to work in a fast-paced environment, with a focus on delivering excellent customer service and promoting merchandise.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team player with focus on customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Establish action plans with the Store Manager for selling, restocking, merchandising, ordering, and scheduling.
• Take responsibility for the store in the Manager’s absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics and expenses to help profitability.
• Direct staff to ensure department responsibilities are met and standards upheld.
• Maintain awareness of inventory movement and customer trends.
• Deliver extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and procedures as documented in manuals.

Skills

Interpersonal skills

Communication skills

Team leadership

Customer service

Detail oriented

Multi-tasking

Self-starter

Job description

Hibbett Retail, Inc. is hiring an Assistant Manager in Cookeville, Tennessee. The role supports the Store Manager in daily operations, merchandising, scheduling, and customer service, with responsibilities spanning leadership, training, and store oversight during the Manager’s absence.

The ideal candidate has retail experience, strong interpersonal skills, and the ability to work in a fast-paced environment, with a focus on delivering excellent customer service and promoting merchandise.