Assistant Store Manager: Lead Retail Ops & Service

R301US Hibbett Retail, Inc.; Kingsport (TN); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Kingsport, TN is hiring an Assistant Manager to support Store Manager in daily operations and customer service excellence. You will supervise staff during the Store Manager’s absence and help with selling, merchandising, restocking, ordering, and scheduling.

Candidates should have 1–3 years of customer service experience, strong communication, and the ability to work in a fast-paced retail environment. Compensation is hourly.

Qualifications

• Retail experience in footwear/apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and hitting goals.
• Self-motivated with initiative.
• Strong attention to detail and multi-tasking.
• Team player with passion for customer service and selling.

Responsibilities

• Assist Store Manager in controlling assets and store operations.
• Set action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store in the Store Manager’s absence.
• Recruit, train, and evaluate store personnel.
• Provide knowledge and guidance to employees and customers.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards.
• Deliver extraordinary customer service per the customer service manual.
• Promote and sell products and services.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Fast-paced environment

Team leadership

Initiative

Attention to detail

Team player

Job description

Hibbett I City Gear in Kingsport, TN is hiring an Assistant Manager to support Store Manager in daily operations and customer service excellence. You will supervise staff during the Store Manager’s absence and help with selling, merchandising, restocking, ordering, and scheduling.

Candidates should have 1–3 years of customer service experience, strong communication, and the ability to work in a fast-paced retail environment. Compensation is hourly.