Assistant Store Manager (PT)

Guess?, LLC.; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

GUESS Factory Accessories in Miami, FL seeks an Assistant Manager to oversee customer experience, train staff, and maintain store standards on the selling floor and in the stockroom.

You will lead by example, coach on product knowledge and selling skills, and ensure exceptional service while upholding corporate guidelines and visual merchandising. The role emphasizes people development, operations, and profitability.

Qualifications

• Proven track record driving sales and profitability in a retail setting.
• Experience training and developing a team of associates.
• Strong customer service focus with coaching abilities.

Responsibilities

• Oversee customer experience on the selling floor.
• Train and develop store staff with company guidelines.
• Lead by example in selling floor performance and standards.
• Monitor visual merchandising, stockroom organization and store cleanliness.
• Drive profitability by meeting or exceeding sales targets and shrink control.

Skills

Staff development

Sales leadership

Customer service

Communication skills

Education

High School Diploma

Job description

Job Description

Reports to: Store Manager

Supervises: Assists management with all sales associates, desk associates, stock associates

Position Overview

The assistant manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

People Development

• Ensure all associates complete training per company guidelines
• Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

Customer Experience

• Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team
• Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Drive Sales + Profitability

• Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion

Operational Effectiveness

• Meet all payroll expectations
• Control company assets by meeting all loss prevention measures
• Execute and comply with all company policies and procedures

Additional Responsibilities

• Uses sound judgment when making decisions
• Excellent communication skills
• Acts with integrity and respect
• Adapts to changes required by the business
• Ability to handle multiple tasks simultaneously
• Assumes and completes other duties as assigned by supervisor

Job Requirements

• A proven track record for driving sales and profit, people development, and/or succession planning rating of TD or better
• Minimum two years experience with a proven track record for driving sales and profit results and training and developing a team of individuals
• Personal computer and detailed report analysis
• High school education or equivalent preferred
• Some heavy lifting in excess of 30 pounds
• Scheduled shifts may require standing for a minimum of eight hours

Brand

GUESS Factory Accessories

Store

4004

Store Address

11401 Northwest 12th Street, Space 172 - Miami, FL 33172

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