Assistant Store Manager Operations

DICK'S SPORTING GOODS; Naples (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to positively impacting lives through sports. This role is pivotal in managing store operations, fostering team development, and ensuring a welcoming environment for both teammates and customers. You'll partner closely with leadership to implement effective hiring strategies, maintain operational standards, and create a vibrant shopping experience. If you thrive in a dynamic setting and are passionate about community engagement, this is the perfect opportunity for you to make a difference and grow your career in retail management.

Qualifications

• 1-3 years of retail management or customer-focused experience.
• High School Diploma or Equivalent required.

Responsibilities

• Partners with Store Manager on workforce management and payroll oversight.
• Hires and builds strong teams to reflect community diversity.
• Ensures compliance with operational processes and safety requirements.

Skills

Team Leadership

Coaching and Development

Customer Service

Retail Management

Operational Compliance

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties and Responsibilities

• Partners with Store Manager on long-range management of the store workforce. Oversees payroll to meet budget which includes effectively scheduling teammates based on athlete traffic and analyzing sales through reports and reacting accordingly.

• Hires and builds strong teams by partnering closely with the Store Manager to create targeted hiring strategies to actively recruit within the community and ensure the team reflect the communities that it serves.

• Leads with coaching and development when handling teammate discipline, appraisals, and performance matters and making recommendations with respect to the termination and advancement of teammates.

• Plans, organizes, and controls for 90 days out with the guidance of the Store Manager. Creates a hassle-free shopping experience by identifying opportunities in the store and validating key in-store programs and processes (e.g., BOPIS, ship-from-store, etc.)

• Directly manages team in assigned department(s) and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach. Ensures their department(s) meet all merchandising standards including, but not limited to: merchandise exposure, visual, pricing, signage, etc.

• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.

• Ensures compliance with all company operational processes including but not limited to: firearm compliance (where applicable), cash handling procedures, and safety requirements as well as conducting Loss Prevention audits as required. Ensures teammates are practicing safety and security processes while executing Loss Prevention programs and best practices (may serve as store "Shrink Coach").

• Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates. Responsible for making recommendations with respect to the termination and advancement of teammates.

• Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect. Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.

• Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work. Creates and supports opportunities for teammates to give back to their community.

QUALIFICATIONS:

• High School Diploma or Equivalent

• 1-3 years experience

• 1-3 of retail management experience (or customer-focused experience)