Assistant Store Manager

Kohl's; Naples (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead store operations and enhance customer experiences. This role involves training and developing associates, managing operational processes, and ensuring high standards of merchandising. You will play a vital role in driving sales and profitability while fostering a collaborative and inclusive work environment. If you are passionate about retail management and have a knack for coaching talent, this position offers a fantastic opportunity to make a significant impact in a dynamic setting.

Qualifications

• Experience supervising teams and coaching associates.
• Strong decision-making and problem-solving skills.

Responsibilities

• Oversee store operations and drive sales and profitability.
• Train associates on processes and merchandising standards.

Skills

Team Supervision

Coaching

Communication Skills

Problem-Solving

People Management

Flexible Availability

Education

College Degree or Equivalent Experience

Job description

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About The Role

As an Operations Manager or Merchandising Manager, you will oversee store operations and/or merchandising, providing excellent customer service. You will teach, coach, and develop associates to execute operational, service, and merchandising processes focused on consistent execution and efficiency. You will be responsible for the overall results and success of all key performance metrics, with a primary goal of driving sales and profitability.

What You’ll Do

1. Ensure sound operational processes, including receiving and processing product, stockroom management, and omni-channel fulfillment.
2. Drive accuracy through completion of all required directives such as merchandise disposition practices.
3. Maintain appropriate product levels on the sales floor by planning and directing replenishment based on sell-through and seasonal changes.
4. Lead efforts at point of sale and customer service departments to deliver fast transactions and create a compelling customer experience.
5. Ensure store merchandising standards follow visual direction, with product presentation that is clear, easy to understand, and appealing.
6. Direct, teach, and train associates to execute merchandising standards in a timely manner.
7. Manage pricing activities, ensuring accuracy in price changes, signage, and ticketing procedures.
8. Support loss prevention by educating staff, monitoring store activity, and maintaining product protection standards.
9. Train new hires on processes, inventory procedures, merchandising standards, and how to leverage Kohl’s tools and resources.

All Manager Roles at Kohl’s Are Responsible For

1. Managing with integrity, fostering teamwork, and promoting an inclusive culture.
2. Making sound judgments and involving partners as needed.
3. Providing guidance and coaching to associates.
4. Demonstrating excellent customer service, anticipating needs, and resolving issues.
5. Maintaining operational standards, proper signage, and merchandise presentation.
6. Adjusting resources to support customer needs and workload demands.
7. Using KPIs to inform business decisions.
8. Managing talent through hiring, training, and development.
9. Handling multiple tasks within deadlines.
10. Reinforcing company policies and safety standards.
11. Other responsibilities as assigned.

Required Skills

• Must be 18 or older.
• Experience supervising teams, coaching, and performance management.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• People management and talent development skills.
• Flexible availability including days, nights, weekends, and holidays.

Preferred Qualifications

• Retail experience, preferably in a managerial role.
• College degree or equivalent experience (2+ years in retail or similar).