Assistant Store Manager, Luxury Fashion Leader

Tapestry (Coach/Kate Spade); El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Coach, a global luxury fashion house, is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance, operational excellence, and team development on the sales floor.

You will lead by example, deliver exceptional customer experiences, implement brand standards, recruit and coach staff, and collaborate with district and corporate teams to shape store strategies, oversee omni-channel and digital engagement, and ensure a safe, energetic work environment.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs).

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer-focused

Communication

Problem-solving

Conflict resolution

Microsoft Office

Retail systems

Omni-channel / clienteling

Flexible schedule

English proficiency

Tools

Retail systems

Job description

Coach, a global luxury fashion house, is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance, operational excellence, and team development on the sales floor.

You will lead by example, deliver exceptional customer experiences, implement brand standards, recruit and coach staff, and collaborate with district and corporate teams to shape store strategies, oversee omni-channel and digital engagement, and ensure a safe, energetic work environment.