Assistant Store Manager — Luxury Fashion Lead

Reformation; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Commuter benefits

Paid time off

Retirement planning support

Fertility care support (Carrot)

Clothing discount

Volunteer time off

Global collaboration with offices (LA,

Job summary

Reformation is seeking an Assistant Store Manager for the Houston Galleria location. You will lead and mentor a dynamic team, drive sales, and ensure an outstanding customer experience aligned with our sustainability and brand standards.

The role reports to the Store Manager and requires a minimum of 4 years in retail management, flexible scheduling, and a commitment to operational excellence. Base salary ranges from $50,000 to $70,000 with comprehensive benefits.

Qualifications

• Minimum of 4 years Retail Management Experience.

Responsibilities

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.
• Assist in ownership of operational execution of store to achieve necessary revenue targets
• Ensure facility maintenance, presentation and organization
• Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
• Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Assist in hiring, training and development of the store team across all areas of the business.
• Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.

Skills

Retail Management

Job description

Reformation is seeking an Assistant Store Manager for the Houston Galleria location. You will lead and mentor a dynamic team, drive sales, and ensure an outstanding customer experience aligned with our sustainability and brand standards.

The role reports to the Store Manager and requires a minimum of 4 years in retail management, flexible scheduling, and a commitment to operational excellence. Base salary ranges from $50,000 to $70,000 with comprehensive benefits.