Assistant Store Manager — Lead Team & Customer Experience

The GIANT Company; Red Lion (York County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Community focus

Sustainability initiatives

Employee empowerment

Job summary

The GIANT Company is seeking an Assistant Store Manager in Red Lion, PA to lead store operations and develop a high-performing team. You will drive sales, manage labor costs, ensure compliance, and maintain food safety standards to deliver exceptional customer experiences.

Responsibilities include supervising staffing, inventory, and payroll processes, while upholding company policies and fostering a positive work environment.

Qualifications

• Strong leadership and team-building skills to effectively manage and develop associates.
• Proven ability to maximize sales and control costs while maintaining high standards of store presentation.
• Excellent organizational and multitasking abilities to manage store operations efficiently.
• Strong problem-solving skills to address customer inquiries and operational challenges effectively.
• Knowledge of food safety and sanitation regulations, with a commitment to compliance.
• Exceptional customer service skills, fostering a positive shopping experience for all customers.
• Ability to maintain accurate records and manage financial aspects of the store.

Responsibilities

• Maximize sales through superior store conditions, competitive awareness, sales and merchandising programs, and effective ordering and monitoring of direct store deliveries.
• Control department labor costs by ensuring effective scheduling and maintaining performance standards.
• Manage shrink and gross profit by ensuring proper product handling, receiving, pricing integrity, and ordering.
• Maintain clean, orderly, appealing, and hazard‑free work areas, adhering to merchandising policies and procedures.
• Ensure total store compliance with policies, procedures, and applicable laws as required by Federal, State, or Municipal regulations.
• Cultivate and maintain superior customer relations through polite and efficient handling of inquiries and complaints, and by upholding service level standards.
• Foster harmonious associate relations by actively listening to concerns and overseeing associate selection, orientation, training, performance appraisals, and recognition programs.
• Perform total store management responsibilities as required, ensuring operational excellence.
• Manage, implement, and maintain high standards of food safety and sanitation in compliance with all regulations and company policies.
• Respond to customer connection reports and ensure timely resolutions to all service issues.
• Maintain a friendly, professional, and well‑organized image throughout the store.
• Control the loss of store money through proper handling of refunds and deposits, while training applicable service and office personnel.
• Oversee the store payroll process to ensure accuracy and compliance, troubleshooting any payroll issues.
• Ensure efficient use of supplies through proper bagging techniques, cart control, and laundry management.
• Serve as a custodian of store records, including cash, grocery receiving, payroll, and personnel documentation.
• Supervise fuel stations and ensure operational efficiency.
• Review work schedules, check equipment and supplies, and comply with PPE requirements.
• Enter orders, schedule work, supervise, and train associates in receiving, storing, and stocking items.
• Unload trucks using a pallet jack, break down pallets, and stock the store while verifying store presentation.

Skills

Leadership

Sales optimization

Organizational skills

Multitasking

Problem solving

Food safety knowledge

Customer service

Record keeping

Communication skills

Training & development

Tools

Payroll system

Pallet jack operation

Job description

The GIANT Company is seeking an Assistant Store Manager in Red Lion, PA to lead store operations and develop a high-performing team. You will drive sales, manage labor costs, ensure compliance, and maintain food safety standards to deliver exceptional customer experiences.

Responsibilities include supervising staffing, inventory, and payroll processes, while upholding company policies and fostering a positive work environment.