Assistant Store Manager — Lead Team, Bonus Potential

EZPAWN Colorado, Inc.; Kentucky; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) with company match

Paid time off

Community service time

Employee discount

Career path

Job summary

EZPAWN Colorado, Inc. is seeking an Assistant Retail Store Manager to oversee a team of 5–15 sales associates at an EZPAWN/Value Pawn location. You will lead daily operations, coach staff, and ensure excellent customer service while guiding pawn and sales transactions to achieve targets.

Join us for career growth in a fast-paced environment with competitive pay and benefits. Prior pawn or retail leadership experience is a plus, and bilingual skills are welcomed.

Qualifications

• High school diploma or GED.
• Valid driver’s license and auto insurance (optional mention).
• 1+ years experience in management, supervisory, and/or customer service.
• Ability to describe solutions and their benefits to customers.
• Professional appearance and demeanor.

Responsibilities

• Provide leadership, coaching, and directions to Team Members to maximize store performance.
• Engage with customers to negotiate pawn and sales transactions.
• Drive revenue and control costs to meet budgeted margins.
• Complete and oversee accurate sales and loan transactions.
• Analyze reports and take necessary actions to improve metrics.
• Ensure high standards of customer service by the team.
• Assist with staffing, onboarding, and training per company guidelines.
• Support team engagement and turnover in line with company expectations.
• Provide coaching and feedback to Team Members and align daily goals with company strategy.
• Conduct 1:1s and manage daily store operations.

Skills

Leadership

Customer service

Communication

Sales

Negotiation

Job description

EZPAWN Colorado, Inc. is seeking an Assistant Retail Store Manager to oversee a team of 5–15 sales associates at an EZPAWN/Value Pawn location. You will lead daily operations, coach staff, and ensure excellent customer service while guiding pawn and sales transactions to achieve targets.

Join us for career growth in a fast-paced environment with competitive pay and benefits. Prior pawn or retail leadership experience is a plus, and bilingual skills are welcomed.