Assistant Store Manager

EZPAWN Colorado, Inc.; Kentucky; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) with company match

Paid time off

Community service time

Employee discount

Career path

Job summary

EZPAWN Colorado, Inc. is seeking an Assistant Retail Store Manager to oversee a team of 5–15 sales associates at an EZPAWN/Value Pawn location. You will lead daily operations, coach staff, and ensure excellent customer service while guiding pawn and sales transactions to achieve targets.

Join us for career growth in a fast-paced environment with competitive pay and benefits. Prior pawn or retail leadership experience is a plus, and bilingual skills are welcomed.

Qualifications

• High school diploma or GED.
• Valid driver’s license and auto insurance (optional mention).
• 1+ years experience in management, supervisory, and/or customer service.
• Ability to describe solutions and their benefits to customers.
• Professional appearance and demeanor.

Responsibilities

• Provide leadership, coaching, and directions to Team Members to maximize store performance.
• Engage with customers to negotiate pawn and sales transactions.
• Drive revenue and control costs to meet budgeted margins.
• Complete and oversee accurate sales and loan transactions.
• Analyze reports and take necessary actions to improve metrics.
• Ensure high standards of customer service by the team.
• Assist with staffing, onboarding, and training per company guidelines.
• Support team engagement and turnover in line with company expectations.
• Provide coaching and feedback to Team Members and align daily goals with company strategy.
• Conduct 1:1s and manage daily store operations.

Skills

Leadership

Customer service

Communication

Sales

Negotiation

Job description

Address: 5030 S. Broadway Englewood, Colorado 80110 Brand: EZPawn Starting pay rate $19.50 p/h based on experience. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries. We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives. We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future.

Job Responsibilities

• Provide leadership, coaching, and directions to Team Members to maximize store performance.
• You will also join the team working with customers to negotiate pawn and sales transactions.
• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Job Requirements

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

Benefits

• Free Health Insurance*
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

We are committed to fostering an environment that values belonging and development for all.

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.

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