Assistant Store Manager: Lead Store Ops & Service

R301US Hibbett Retail, Inc.; Gadsden (AL); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Gadsden, Alabama, is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service. You will help guide staff, handle scheduling, and ensure store policies are followed.

The role emphasizes excellent customer service, product knowledge, and the ability to manage the store in the Manager’s absence. This position is non-exempt and located at Gadsden Mall.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plans to accomplish selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service as per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.

Skills

Interpersonal skills

Communication

Fast-paced work

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Gadsden, Alabama, is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service. You will help guide staff, handle scheduling, and ensure store policies are followed.

The role emphasizes excellent customer service, product knowledge, and the ability to manage the store in the Manager’s absence. This position is non-exempt and located at Gadsden Mall.