Assistant Store Manager — Lead Sales & Customer Experience

Boot Barn; San Jose (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Boot Barn in San Jose, CA seeks an Assistant Store Manager to support daily operations, coaching the sales team, and driving store performance. This on-site role emphasizes customer-focused service, merchandising, and loss prevention.

You will assist with scheduling, metrics, and policy execution to maintain an inviting shopping environment. Ideal candidates have store-management experience, strong communication and leadership skills, and the stamina to stand for long periods while supporting a

Qualifications

• Customer-focused skills, including Customer Satisfaction and Customer Service.
• Strong Communication skills to interact effectively with customers, team members, and leadership.
• Store Management experience, including supervising staff, handling daily operations, and supporting sales performance.
• Knowledge of Retail Loss Prevention practices to help protect company assets and ensure a safe store environment.
• Previous retail or customer-facing experience, preferably in apparel, footwear, or specialty retail.
• Ability to stand for extended periods, move merchandise, and work a flexible schedule, including evenings, weekends, and holidays.
• Demonstrated leadership abilities, such as coaching, problem-solving, and decision-making in a fast-paced environment.
• High school diploma or equivalent required; additional education in business, retail management, or related fields is a plus.

Responsibilities

• Assist Store Manager in overseeing daily store operations.
• Participate in opening and closing procedures and merchandising.
• Manage inventory and maintain store standards.
• Lead and coach sales team; provide feedback and support.
• Foster a welcoming and inclusive environment for customers and team members.
• Assist with scheduling and monitoring performance metrics.
• Support initiatives to increase sales and profitability.
• Promote excellent customer service and assist with loss prevention efforts.

Skills

Customer-focused

Communication skills

Store management

Loss prevention knowledge

Retail or customer-facing experience

Flexibility in schedule

Leadership abilities

Education: high school diploma or eq.

Education

High school diploma or equivalent

Business/retail management education desirable

Job description

Boot Barn in San Jose, CA seeks an Assistant Store Manager to support daily operations, coaching the sales team, and driving store performance. This on-site role emphasizes customer-focused service, merchandising, and loss prevention.

You will assist with scheduling, metrics, and policy execution to maintain an inviting shopping environment. Ideal candidates have store-management experience, strong communication and leadership skills, and the stamina to stand for long periods while supporting a