Assistant Store Manager: Lead Sales & Customer Experience

Daley And Associates, LLC; Lowell (MA); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Benefits

Merchandise discounts

Job summary

Daley And Associates, LLC is seeking an Assistant Store Manager for our Lowell, MA store. This on-site, full-time role focuses on leading daily operations, driving sales, and delivering personalized customer service.

The ideal candidate has retail leadership experience, strong KPI knowledge, and a background in customer-focused environments. Growth potential and exposure to senior leadership are emphasized in this opportunity.

Qualifications

• Previous retail leadership experience, ideally as an Assistant Store Manager, Supervisor, or Team Lead.
• Experience in a retail environment generating at least $1 million in annual sales.
• Background in specialty retail or other customer-focused environments emphasizing personalized service.
• Strong understanding of retail KPIs, sales performance, and conversion strategies.
• Demonstrated ability to coach, motivate, and develop employees.
• Strong delegation, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Passion for retail, customer service, and professional growth.

Responsibilities

• Oversee daily store operations, ensuring strong sales performance and customer service.
• Monitor key performance indicators, including conversion rates and average dollar transaction (ADT).
• Coach and develop sales associates to improve selling techniques and overall productivity.
• Deliver a personalized shopping experience through proactive customer engagement.
• Identify opportunities to improve sales results and address performance challenges.
• Assist with employee scheduling, staffing coverage, and delegation of responsibilities.
• Partner with store leadership to establish goals and support employee development.
• Contribute to team retention and succession planning by developing future leaders.

Skills

Retail leadership

Sales KPIs

Customer service

Coaching

Job description

Daley And Associates, LLC is seeking an Assistant Store Manager for our Lowell, MA store. This on-site, full-time role focuses on leading daily operations, driving sales, and delivering personalized customer service.

The ideal candidate has retail leadership experience, strong KPI knowledge, and a background in customer-focused environments. Growth potential and exposure to senior leadership are emphasized in this opportunity.