Retail Assistant Manager: Lead, Sell, Serve

R301US Hibbett Retail, Inc.; Springfield (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Springfield, TN is seeking an Assistant Manager to support store operations and customer service excellence. You will assist the Store Manager in selling, restocking, merchandising, ordering and scheduling while supervising staff in the manager's absence.

The role emphasizes knowledge of product areas, adherence to policies, and maintaining high service standards. Prior retail experience with strong communication skills is preferred for fast-paced environments.

Qualifications

• Experience working in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Produces and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Retail experience

Communication

Team leadership

Job description

Hibbett I City Gear in Springfield, TN is seeking an Assistant Manager to support store operations and customer service excellence. You will assist the Store Manager in selling, restocking, merchandising, ordering and scheduling while supervising staff in the manager's absence.

The role emphasizes knowledge of product areas, adherence to policies, and maintaining high service standards. Prior retail experience with strong communication skills is preferred for fast-paced environments.