Assistant Store Manager — Lead Retail & Customer Experience

Lids; Natick (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

Employee discount and perks

Paid Time Off

Career development opportunities

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager in Natick, MA to lead daily store operations, guide a team, and deliver exceptional customer service. You will act as manager on duty, oversee scheduling, training, and compliance with company policies while driving sales and a positive, inclusive environment.

This full-time, non-exempt role offers base pay of $18.00–$19.00 per hour, plus benefits and the opportunity for bonuses as part of a collaborative retail team at a nationwide leader in licensed

Qualifications

• Assistant Store Managers are responsible for store performance and customer service.
• Lead selling strategy to achieve KPIs and deliver exceptional customer service.
• Manage scheduling, staffing, and training to maintain store operations.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when the Store Manager is not present.
• Lead store associates through training programs, goal setting, and follow-up.
• Recruiting and training store personnel on proper store operations and procedures.
• Encourage compliance with company policies and safeguard inventory and funds.
• Drive sales, resolve customer feedback, and promote loyalty programs.
• Maintain visual merchandising and store cleanliness, and support inventory counts.

Job description

Lids is seeking an Assistant Store Manager in Natick, MA to lead daily store operations, guide a team, and deliver exceptional customer service. You will act as manager on duty, oversee scheduling, training, and compliance with company policies while driving sales and a positive, inclusive environment.

This full-time, non-exempt role offers base pay of $18.00–$19.00 per hour, plus benefits and the opportunity for bonuses as part of a collaborative retail team at a nationwide leader in licensed