Assistant Store Manager: Lead Operations & Service

HAAG; Topeka (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Haag Oil invites applications for an Assistant Manager at Haag Express in Topeka, KS. The role supports the Store Manager with daily operations, leading the team during the manager's absence, and upholding the store snapshot of success guidelines.

The ideal candidate will excel in customer service, team development, and maintaining efficient store operations, while representing a professional image and adhering to company policies.

Qualifications

• High School diploma or GED required; previous customer service experience desired; 1 year of retail management experience preferred.
• Basic math skills; clear English communication (speaking and understanding); strong problem-solving abilities.
• People-oriented, achievement-oriented, adaptable, and comfortable managing frequent shifts in daily priorities.
• Open availability during operating hours to respond to store needs.
• Stand for extended periods of time, safely lift up to 50 pounds, climb ladders safely, enter and work in a walk-in cooler at 35°F for up to 30 minutes to fully stock products.

Responsibilities

• Greet customers warmly and ensure high quality service.
• Address customer needs and resolve concerns promptly and professionally.
• Lead staff on effective customer service practices.
• Execute daily shift duties (register operations, cleaning stocking, POS/back-office equipment).
• Maintain displays, signage, shelf labels, and conduct weekly audits.
• Enforce all company policies, safety standards, and security protocols.
• Provide daily operational and staffing updates to the Store Manager.
• Train, delegate tasks, while communicating expectations.
• Assist with hiring support, performance evaluations, and consistent policy enforcement.
• Promote accountability, teamwork, and excellent customer service.
• Escalating issues requiring higher level involvement.

Skills

Basic math

Clear English communication

Problem-solving abilities

Education

High School Diploma or GED

Job description

Haag Oil invites applications for an Assistant Manager at Haag Express in Topeka, KS. The role supports the Store Manager with daily operations, leading the team during the manager's absence, and upholding the store snapshot of success guidelines.

The ideal candidate will excel in customer service, team development, and maintaining efficient store operations, while representing a professional image and adhering to company policies.