Assistant Store Manager: Lead, Coach & Elevate Service

Tailored Brands; Topeka (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Tailored Brands in Topeka, KS is seeking an Assistant Store Manager to partner with the Store Manager to coach and develop the team and ensure exceptional customer experiences while maintaining operational excellence.

You will assist in recruiting, hiring, and training store staff, lead by example, and drive sales, service, and store operations with a focus on an inclusive environment and data-driven decisions.

Qualifications

• Minimum of 2 years of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Partners with Store Manager to lead store staff to achieve sales, service, and operational expectations.
• Support the Store Manager in setting clear performance expectations and training in sales, customer service, and operations.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales driving information to maximize business opportunities.
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment.
• Support achievement of store business plans including sales, customer service and operational goals.
• Develop game plans and follow up on execution to maximize sales and performance.
• Present opportunities with fact-based information and data-driven recommendations.
• Drive business outreach opportunities and relay leads to management teams.
• Identify performance opportunities and help address issues effectively.
• Ensure store schedule accuracy and proper staffing for initiatives and customer promise.
• Assist with training store staff on internal operational functions.
• Stay informed on corporate communications and policies.
• Support store programs to increase efficiencies in sales, service, operations, and branding.
• Contribute to an engaged and inclusive store environment where ideas are valued.
• Lead store meetings to keep all staff aligned with directives.
• Train the team on customer service expectations to create an exceptional experience.
• Help the manager exceed customer expectations and maintain a high Net Promoter Score.
• Leverage customer feedback to take action and resolve concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed.

Skills

Retail experience

Leadership

Communication skills

Training & development

Tech savvy

Tools

POS System

Job description

Tailored Brands in Topeka, KS is seeking an Assistant Store Manager to partner with the Store Manager to coach and develop the team and ensure exceptional customer experiences while maintaining operational excellence.

You will assist in recruiting, hiring, and training store staff, lead by example, and drive sales, service, and store operations with a focus on an inclusive environment and data-driven decisions.