Assistant Store Manager - Lead & Inspire Retail Team

Gap Inc.; Town of Webster (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Old Navy in Webster, NY is seeking an Assistant Manager to support daily store operations, lead a sales team, and ensure an engaging customer experience. This full-time, on-site role focuses on coaching, scheduling, and maintaining store standards.

You will assist in visual merchandising, inventory control, and opening/closing procedures while collaborating with Store Management to execute company initiatives and foster an inclusive, results-driven culture.

Qualifications

• Experience in retail, customer service, or hospitality with skills in team supervision, coaching, and performance feedback.
• Strong communication, interpersonal, and conflict-resolution skills to support customers and collaborate with diverse team members.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort with basic sales metrics, point-of-sale systems, and operational processes such as inventory and cash handling.
• Demonstrated commitment to inclusive, non-discriminatory practices and creating a welcoming environment for all customers and employees.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
• Prior supervisory or lead experience in a retail setting is preferred.
• High school diploma or equivalent; additional education in business, retail management, or related fields is an asset.

Responsibilities

• Coach team members and drive excellent customer experiences.
• Resolve customer concerns and maintain service standards.
• Monitor sales goals and contribute to achieving targets.
• Assist in opening and closing procedures.
• Collaborate with Store Management to execute company initiatives.
• Oversee visual merchandising standards.
• Support inventory management and loss prevention efforts.
• Maintain a clean, safe, and organized store environment.

Skills

Team supervision

Coaching

Communication

Interpersonal skills

Conflict resolution

Time management

Attention to detail

Customer service

Sales awareness

Education

High school diploma or equivalent

Tools

POS systems

Inventory management systems

Job description

Old Navy in Webster, NY is seeking an Assistant Manager to support daily store operations, lead a sales team, and ensure an engaging customer experience. This full-time, on-site role focuses on coaching, scheduling, and maintaining store standards.

You will assist in visual merchandising, inventory control, and opening/closing procedures while collaborating with Store Management to execute company initiatives and foster an inclusive, results-driven culture.