Assistant Manager

Gap Inc.; Town of Webster (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Old Navy in Webster, NY is seeking an Assistant Manager to support daily store operations, lead a sales team, and ensure an engaging customer experience. This full-time, on-site role focuses on coaching, scheduling, and maintaining store standards.

You will assist in visual merchandising, inventory control, and opening/closing procedures while collaborating with Store Management to execute company initiatives and foster an inclusive, results-driven culture.

Qualifications

• Experience in retail, customer service, or hospitality with skills in team supervision, coaching, and performance feedback.
• Strong communication, interpersonal, and conflict-resolution skills to support customers and collaborate with diverse team members.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort with basic sales metrics, point-of-sale systems, and operational processes such as inventory and cash handling.
• Demonstrated commitment to inclusive, non-discriminatory practices and creating a welcoming environment for all customers and employees.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
• Prior supervisory or lead experience in a retail setting is preferred.
• High school diploma or equivalent; additional education in business, retail management, or related fields is an asset.

Responsibilities

• Coach team members and drive excellent customer experiences.
• Resolve customer concerns and maintain service standards.
• Monitor sales goals and contribute to achieving targets.
• Assist in opening and closing procedures.
• Collaborate with Store Management to execute company initiatives.
• Oversee visual merchandising standards.
• Support inventory management and loss prevention efforts.
• Maintain a clean, safe, and organized store environment.

Skills

Team supervision

Coaching

Communication

Interpersonal skills

Conflict resolution

Time management

Attention to detail

Customer service

Sales awareness

Education

High school diploma or equivalent

Tools

POS systems

Inventory management systems

Job description

Company Description Old Navy is a global apparel brand focused on making fashion fun, accessible, and affordable for everyone. Since opening its first store in 1994 in San Francisco, the brand has grown to over 1,000 stores worldwide and a strong online presence. Old Navy offers high-quality, everyday fashion essentials for the whole family, emphasizing value and style. The company promotes a diverse, inclusive workplace where team members can bring their authentic selves to a fast-paced, playful environment. Fun, fashion, family, and value are central to how Old Navy serves customers and supports its teams.

Role Description The Assistant Manager role at Old Navy in Webster, NY is a full-time, on-site position responsible for supporting daily store operations and driving an excellent customer experience. This role helps lead and motivate the sales team, ensures efficient floor coverage, and supports scheduling to meet business needs. The Assistant Manager oversees visual merchandising standards, supports inventory management, and helps maintain a clean, safe, and organized store environment. Day-to-day responsibilities include coaching team members, resolving customer concerns, monitoring sales goals, and assisting in opening and closing procedures. The role collaborates closely with Store Management to execute company initiatives, support training, and foster an inclusive, results-driven culture.

Qualifications

• Experience in retail, customer service, or hospitality with skills in team supervision, coaching, and performance feedback.
• Strong communication, interpersonal, and conflict-resolution skills to support customers and collaborate with diverse team members.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort with basic sales metrics, point-of-sale systems, and operational processes such as inventory and cash handling.
• Demonstrated commitment to inclusive, non-discriminatory practices and creating a welcoming environment for all customers and employees.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
• Prior supervisory or lead experience in a retail setting is preferred.
• High school diploma or equivalent; additional education in business, retail management, or related fields is an asset.