Assistant Store Manager: Lead Growth & Customer Experience

Citi Trends, Inc.; Whiteville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Opportunities for growth

Job summary

Citi Trends in Whiteville, NC is seeking an Assistant Store Manager to support daily store operations and lead a high-performing team. You will partner with the Store Manager to drive sales, ensure operational excellence, and assist with hiring, onboarding, and development of store associates.

The role requires strong leadership, customer service focus, and the ability to work a flexible schedule, including nights and weekends.

Qualifications

• 2–4 years retail leadership experience as an Assistant Manager or similar role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform basic math calculations including percentages.

Responsibilities

• Support daily store operations to meet sales goals and customer experience standards.
• Monitor sales activity and guide associates to deliver excellent service.
• Assist with inventory control, transactions, and shrink prevention.
• Ensure compliance with Citi Trends policies and operational standards.
• Supervise associates in sales, inventory, cash handling, and service.
• Assist the Store Manager with hiring, onboarding, and training support.
• Help maintain staffing levels and employee retention.
• Provide ongoing coaching and performance feedback.

Skills

Store leadership

Customer service

Communication

Staff coaching

Education

High school diploma or equivalent

Job description

Citi Trends in Whiteville, NC is seeking an Assistant Store Manager to support daily store operations and lead a high-performing team. You will partner with the Store Manager to drive sales, ensure operational excellence, and assist with hiring, onboarding, and development of store associates.

The role requires strong leadership, customer service focus, and the ability to work a flexible schedule, including nights and weekends.