Assistant Store Manager - Lead Fit & Customer Experience

Mygoodfeet; Charlotte (NC); Híbrido; USD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Health, dental, and vision benefits

Paid training

Employee discount

PTO and sick time

Descripción de la vacante

Good Feet in Charlotte, NC is seeking an energetic Assistant Store Manager to lead a busy retail team and deliver outstanding customer service. You will drive sales, coach staff, and schedule shifts while upholding the company’s mission to improve clients' well-being.

You’ll partner with the Store Manager to develop talent, manage operations, and ensure an exceptional shopping experience for every customer, including arch support fittings and product demos.

Formación

• 2+ years of team/people leadership experience.
• Great communication, presentation and interpersonal skills.
• Ability to foster and support a customer-focused environment.
• Results driven and self-motivated.
• Positive, approachable, and empathetic.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.

Responsabilidades

• Lead and develop a high-performing store team to meet sales goals.
• Provide exceptional customer service and guide clients through arch support fittings.
• Partner with the Store Manager to schedule, train and coach associates.
• Contribute to store KPI achievement and sales initiatives.

Conocimientos

Team leadership

Customer service

Sales

Communication

Time management

Recruiting

Relationship building

Descripción del empleo

Description

CHANGE LIVES & LOVE WHAT YOU DO

Good Feet is a specialty retail store focused on the health and wellness of our clients. We lead our unique industry and have proprietary products that customers can only find through our stores. We are searching for an energetic, positive, results oriented Assistant Store Manager to join our team. If you are looking for a position where you can truly make a difference in someone's quality of life, we would like to meet you.

The Assistant Store Manager will provide friendly, caring and professional service by actively assessing client needs and providing assistance with arch support fittings. As an integral member of our sales team, your passion for building a culture of providing exceptional customer service is key in our commitment to the highest level of customer satisfaction. You'll actively work with customers to find the best solution for each individual by providing a hands-on demonstration and arch support fitting. We have fantastic work hours, a unique sales environment, and the ability to help people.

As a company, our mission is not just about sales – we impact our client’s well-being.

Are you ready to join a dynamic mission and values-driven company? If you are ready to be challenged and want to grow professionally and personally, apply with The Good Feet Store!

• Pay: $70,000 - $85,000, including a base salary, commission, and multiple uncapped bonus incentives:
• Individual bonus achievements paid bi-weekly with regular pay.
• Team and company bonus achievements paid in the following month.
• Immediate full-time employment and paid training
• 401k with up to 4% company match
• Comprehensive health benefits with eligibility the first of the month after 30 days of employment; employer contribution to medical, dental, and vision premiums.
• Employee discount
• PTO and sick time

Requirements

Your talents:

• Client engagement and customer service: provide superior customer service and engage with clients. Build strong client connections and create positive interactions.
• Sales capability: build rapport and engage with clients to offer Good Feet arch supports. Deliver meaningful client experiences and demonstrate products. Contribute to store sales goals and team selling processes.
• Develop professional relationships with clients and coworkers to positively represent our company values.
• Apply time management skills, set realistic deadlines, and follow specific steps to reach time-sensitive tasks and objectives.
• Assist with employee recruiting. Help train and develop talent; contribute to their professional growth.
• Partner with upper management to make team members and clients comfortable and well informed. Improve their experiences through positive personal impact.
• Demonstrate genuine openness to feedback from managers and peers. Initiate self-development based on self-assessment and feedback from leaders and teammates.
• Work alongside the Store Manager to create a strong team environment that embraces our mission and values. Partner with Store Manager and employees to enhance and improve store sales and KPI’s.
• Believe in our mission, products and your ability to change customers’ lives.
• Training is a key part of this position, both in the short and long term. The continual diligence of improving your skills is an essential part of this role.

Required skills:

• 2+ years of team/people leadership experience
• Great communication, presentation and interpersonal skills, with the ability to build quick rapport and speak professionally with confidence.
• Ability to foster and support a customer-focused environment.
• Results driven and self-motivated.
• Positive, approachable, and empathetic.
• Willing to work a flexible schedule of days, evenings, weekends, and holidays.

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