Assistant Store Manager - Lead & Elevate Guest Experience

7 Leaves Cafe; Garden Grove (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Team Member Discounts

Comprehensive Benefits

Leadership Development

Supportive Culture

Job summary

7 Leaves Café is hiring an Assistant Store Manager in Garden Grove, CA to support the Store Manager in daily operations, lead and coach the team, and ensure an exceptional guest experience. This on-site role emphasizes teamwork, service quality, and adherence to standards in a fast-paced café environment.

You will contribute to staffing, scheduling, training, and performance coaching while helping grow the business and community presence in the local area.

Qualifications

• At least 6 months –1 year of customer service experience, preferably in retail or food service; prior leadership or key-holder experience preferred.
• Must be able to work at assigned locations within the district or county, as needed.
• Demonstrate strong communication, problem-solving, interpersonal, and organizational skills.
• Possess developing leadership skills and the ability to support coaching and development of team members.
• Have a strong team well-being and customer-focused mindset, with an understanding of sales and operational goals.
• Be eager to learn, grow, and apply constructive feedback from leadership.
• Able to support store operations and assist in leading the team effectively in a fast-paced environment.
• Capable of managing multiple priorities simultaneously while maintaining established service levels.
• Able to provide constructive feedback to team members and elevate or assist with conflict resolution when needed.
• Show interest in developing leadership skills and growing into future leadership roles within the organization.
• Able to stand, walk, and perform physical tasks for prolonged periods.
• Must be able to regularly lift at least 45 lbs.

Responsibilities

• Team Leadership & Staff Support: Assist with hiring, onboarding, and training new team members.
• Help create and manage staff schedules to support operational needs and labor goals.
• Provide mentorship, guidance, and support to team members during shifts.
• Coach and motivate staff by offering ongoing feedback and development opportunities.
• Participate in performance evaluations and support team accountability and growth.
• Customer Experience: Lead by example on the floor by delivering exceptional service and reinforcing a 'customer comes first' mindset.
• Address customer concerns promptly and ensure high levels of satisfaction.
• Support the execution of customer service initiatives, promotions, and loyalty programs.
• Operations & Store Environment: Assist with daily store operations, ensuring compliance with company policies, procedures, and quality standards.
• Help maintain store cleanliness, organization, and a safe working environment.
• Support compliance with health, safety, and operational regulations.
• Assist in managing inventory levels, product quality, and stock replenishment.
• Sales & Business Performance: Help monitor daily sales performance and key business indicators.
• Assist with cash handling, financial reporting, and sales tracking.
• Identify opportunities to improve operational efficiency and support action plans to drive store performance.
• Training & Development: Support the training and development of team members to uphold 7 Leaves Café standars and procedures.
• Provide in-the-moment coaching and guidance to ensure consistency in service and product quality.
• Marketing & Community Engagement: Assist in implementing marketing initiatives and in-store promotions.
• Support local community engagement efforts and store events.
• Engage with customers both in-store and through brand-related activities.
• Reporting & Administrative Support: Assist the Store Manager in preparing sales, labor, and inventory reports.
• Help track team performance and operational metrics to provide insights for improvement.
• Leadership Support: Step in to manage the store in the absence of the Store Manager, ensuring smooth operations and team alignment.
• Collaborate with Store Managers, District Managers, and leadership to support company initiatives and operational goals.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Scheduling

Problem solving

Tools

POS systems

Job description

7 Leaves Café is hiring an Assistant Store Manager in Garden Grove, CA to support the Store Manager in daily operations, lead and coach the team, and ensure an exceptional guest experience. This on-site role emphasizes teamwork, service quality, and adherence to standards in a fast-paced café environment.

You will contribute to staffing, scheduling, training, and performance coaching while helping grow the business and community presence in the local area.