Assistant Store Manager: Lead & Elevate Customer Experience

Sally Beauty Holdings, LLC; Naples (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

Sally Beauty in Naples, FL seeks an Assistant Manager to support the Store Manager in hiring, developing and leading store associates while ensuring a premier customer experience and adherence to brand standards. You will help achieve KPIs, oversee operations and participate in omnichannel strategies.

The role emphasizes team development, scheduling, inventory control and safety, with a focus on delivering consistent performance across daily store activities and customer interactions.

Qualifications

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• 3+ years retail sales/customer service experience preferred.
• 1+ year prior management experience preferred.
• Ability to lead or support a team to meet business objectives.
• Effective communication with team and management.
• Scheduling availability to meet business needs.
• Cosmetology license desirable, but not required.

Responsibilities

• Brand: supervise and plan associates' daily goals to deliver exceptional client experience and maximize KPIs.
• People: recruit, train and develop teams; coach performance and maintain positive associate relations.
• Operations: ensure execution of company processes and digital strategies; support Omni-channel fulfillment.
• Safety/Loss Prevention: maintain safe environment and protect company assets; ensure policies followed.

Skills

Leadership

Communication

Scheduling

Team Coaching

Customer Service

Adaptability

Education

High School Diploma or equivalent

Job description

Sally Beauty in Naples, FL seeks an Assistant Manager to support the Store Manager in hiring, developing and leading store associates while ensuring a premier customer experience and adherence to brand standards. You will help achieve KPIs, oversee operations and participate in omnichannel strategies.

The role emphasizes team development, scheduling, inventory control and safety, with a focus on delivering consistent performance across daily store activities and customer interactions.