Assistant Store Manager - Lead Customer Service & Ops

O'Reilly Auto Parts; Hudson (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Stock Purchase Plan

401k Plan

Health Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Wisconsin seeks an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team during shifts and participate in hiring, training, and ensuring efficient checkout, inventory, and store functionality.

This role emphasizes customer focus, coaching, and collaboration with management to grow the business and improve store results. Bilingual abilities are encouraged.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification required.
• Bilingual abilities encouraged (Spanish preferred).

Responsibilities

• Lead the store team to deliver excellent customer service for retail and professional customers.
• Oversee customer service programs and showroom execution.
• Assist in staff scheduling and peak-hour coverage.
• Coach employees and manage performance and training.
• Assist in recruiting and interviewing candidates.
• Ensure all transactions and returns are processed accurately.

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts in Wisconsin seeks an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team during shifts and participate in hiring, training, and ensuring efficient checkout, inventory, and store functionality.

This role emphasizes customer focus, coaching, and collaboration with management to grow the business and improve store results. Bilingual abilities are encouraged.