Assistant Store Manager: Lead Customer Experience & Sales

J&H Family Stores; Muskegon (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance with FSA

Short Term Disability

Paid Life Insurance

Dental

Vision

Job summary

J&H Family Stores in Muskegon, MI is seeking an Assistant Store Manager to lead customer service efforts and support the Store Manager in daily operations. You will supervise staff, recruit and motivate employees, and ensure policy compliance while maintaining a clean store environment.

The role emphasizes delivering outstanding service, achieving sales and financial goals, and building strong relationships with customers and the community.

Qualifications

• Minimum of one year of management experience in retail or related industries.
• High School graduate or equivalent.
• Ability to engage with customers and develop relationships.
• Excellent verbal and written communication and presentation skills.
• Attend Modern Management course and CPR certification.

Responsibilities

• Provide leadership to deliver outstanding customer service and achieve store goals.
• Assist Store Manager in day-to-day operations and supervision of staff.
• Recruit, develop and motivate store employees to exceed expectations.
• Ensure compliance with regulations and company policies.
• Help maintain a neat, clean store environment and handle store paperwork.
• Attend monthly financial meetings with manager and district manager.

Skills

Customer service

Leadership

Communication

Team motivation

Education

High School diploma or equivalent

Job description

J&H Family Stores in Muskegon, MI is seeking an Assistant Store Manager to lead customer service efforts and support the Store Manager in daily operations. You will supervise staff, recruit and motivate employees, and ensure policy compliance while maintaining a clean store environment.

The role emphasizes delivering outstanding service, achieving sales and financial goals, and building strong relationships with customers and the community.