Assistant Store Manager: Lead Customer Experience

Royal Farms; Pennsylvania; On-site; USD 37,000 - 54,000; Full time

Job summary

Royal Farms is seeking an enthusiastic Assistant Store Manager in Pennsylvania to assist the Store Manager and lead shifts in a fast-paced convenience store, retail and restaurant setting. You will coach staff, manage daily operations, and help deliver the brand’s renowned food-service experience.

You will supervise employees, drive customer satisfaction, and ensure policy compliance while fostering a positive store culture and community engagement.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Minimum 1 year of experience in fast food, retail, or related management.
• Proven leadership to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and delegate tasks.
• Basic proficiency in business math, accounting, and computer applications.
• Demonstrated analytical and decision-making abilities.

Responsibilities

• Support Store Manager in daily store operations.
• Lead shifts and supervise store team.
• Assist with customer escalations and uphold service standards.
• Develop staff through onboarding and training.
• Ensure compliance with policies, safety, and cash handling.

Skills

Leadership

Customer service

Communication

Training

Organizational skills

Business math & computer use

Education

High school diploma or GED

Associate degree (preferred)

Tools

POS systems

Scheduling tools

Reporting platforms

Job description

Royal Farms is seeking an enthusiastic Assistant Store Manager in Pennsylvania to assist the Store Manager and lead shifts in a fast-paced convenience store, retail and restaurant setting. You will coach staff, manage daily operations, and help deliver the brand’s renowned food-service experience.

You will supervise employees, drive customer satisfaction, and ensure policy compliance while fostering a positive store culture and community engagement.